The Global Travel Operations Manager will oversee and manage all aspects of one of our key clients global travel operations, ensuring a seamless, efficient, and cost-effective travel experience for their employees across the company. This role will involve the coordination, and execution of travel policies, partner/vendor management, risk management, and continuous improvement initiatives. The Global Travel Operations Manager will collaborate closely with key stakeholders both internally and externally to enhance/maximise the overall travel experience.
What You’ll Do:
Global Travel Operations Management
- Oversee the day-to-day management of global travel bookings and logistics, including air, hotel, ground transportation, and other travel-related services
- Management and maintenance of the booking app, ensuring ease of use, accessibility, and compliance with client travel policies
- Coordinate with the clients Global Travel Team to facilitate seamless travel arrangements for employees, ensuring minimal disruption to business operations.
- Central point of contact for all operational escalations
- Regularly review and update travel processes to ensure they are competitive, compliant with local regulations, and aligned with client needs
- Raise product incidents tickets when required to resolve platform issues in a timely manner
- Responsibility for the day to day management of local Support Team
Technology and Process Improvement
- Continuously assess and improve travel booking platforms, systems, and processes to enhance efficiency and user experience
- Conduct product training for travellers and PA’s/EA’s to ensure maximum platform adoption
- Work with our Product Teams to integrate and optimize travel technologies, ensuring seamless access to travel information
Stakeholder Collaboration and Communication
- Act as the central point of contact for global travel issues and enquiries across all countries
- Provide travel advice and support to employees, ensuring effective communication regarding training, risks, and expectations.
- Collaborate with clients Global Travel Team and other departments to manage all product/service issues
- Follow up with internal stakeholders to ensure all outstanding operational incident requests are dealt with in a timely manner
What We’re Looking For:
- Bachelor’s degree in Business, Logistics, Hospitality, Travel Management, or related field (required).
- 7+ years of experience in travel operations, travel management, or related roles, including 3+ years in a leadership or management position.
- Should have GDS experience (Sabre/Galileo/Amadeus).
- Experience managing a global travel program and working with multinational teams.
- In-depth knowledge of corporate travel booking systems, tools, and technologies.
- Exceptional organizational, project management, and multitasking skills.
- Ability to analyze data, generate reports, and make strategic decisions based on financial and operational insights.
- Strong communication skills, both written and verbal, with the ability to influence and collaborate effectively across departments.
- Ability to clearly communicate in English
- Leadership skills: Ability to inspire, motivate, and manage a cross-functional team.
- Problem-Solving: Strong analytical skills and the ability to find creative solutions to challenges.
- Customer Focus: A strong commitment to providing exceptional service to internal stakeholders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage changing priorities.
- Global Mindset: Understanding of diverse cultures and ability to manage global travel operations effectively.
