- Provide services which meet client needs.
- Key touch point both externally (for the client) and internally (for Client Service / Business Development Managers and ISC network in local countries) with responsibility for proactive communication and transparency on issues, service enhancements, technology updates etc.
- Coordinate data orders (linked to Availability studies) to ISC network in NielsenIQ local countries and production of the Snapshot reports.
- Coordinate report production with production team in other countries
- Work on process and service improvement to bring efficiency, productivity, and flexibility in global snapshot team.
- Accountable for supporting clients and Business Development Managers on the correct escalation and resolution of day to day queries, new business opportunities and on technical requirements
- Attend client meetings to identify client needs versus production capabilities, agree on best compromise and apply learnings / best practices in case of recurring deliveries
- Support the ISC in Global snapshot team for China: support our hub on international queries on local data availability, data orders and data queries.
- Strong communication skills – very good English (written and spoken).
- Ability to communicate requirements clearly to stakeholders within and outside the production team.
- Ability to communicate and work with associates at all level in the organization
- Ability to build relationships across countries and cultures to establish a network
- Excellent administrative and organizational skills to track the status of Ad Hoc reports production and delivery.
- Ability to handle multiple, competing deadlines managing expectations where appropriate.
- Confidence to recognize when escalation is required to avoid a late delivery and client disappointment.
- Problem solving.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
