Coupang is hiring a

[Global Selling] Key Account Manager

Shanghai, China

Role Overview

  • Help existing strategic sellers to grow the business on Coupang
  • Drive the seller performance and product quality to ensure best customer experience.
  • Drive key category performance (GMV & Penetration) and selections
  • A good internal communicator to leverage marketing resources for strategic sellers to grow continuously.

Core responsibilities for this role include:

  • Develop seller growth strategies to accelerate the sales and selections, build the CRM database, in collaboration with internal stakeholders.
  • Develop and drive assigned category performance, study and analyze the category data, Korean market insights, selection guides, sales trends, etc, draft and execute the category performance boost plan accordingly.
  • Plan and execute seasonal online promotions with internal and external stake holders. Key deliverable will include develop seasonal hot selections, deal performance, etc.
  • Analyze sales data and operation data regularly to drive GMV by removing blockers, improving key feature adoptions, and seeking opportunities.
  • Be a pioneer. Report issues and generate high quality seller insight and make influence on key stakeholders. Co-work closely with them to make breakthroughs.
  • Achieve sales goal and summarize seller success routines then generate success seller stories to other teams.

BASIC QUALIFICATIONS

  • BA/BS required
  • 2+ years’ experience working in sales, cross border business, online business.
  • Category management experience/skill (prefer appliance, outdoor/sports, home)
  • Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence, and ability to multi-task.
  • Demonstrated ability to work in a cross-functional and international environment.
  • Desire to work in a fast-paced, challenging environment.
  • Proven track record of taking ownership and driving results, experienced in handling key clients.
  • Strong written and verbal communication skills in English
  • Quick learner

PREFERRED QUALIFICATIONS

  • Fluent in Korean
  • Experience using analytical, marketing, and productivity tools including Business Intelligence, Tableau
  • Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint

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