We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
We are seeking a highly skilled and dynamic Global Security Operations Center (GSOC) Manager to lead the 24/7 security operations that safeguard our global workforce, facilities, and assets. As the GSOC Manager, you will lead the daily operations of a security monitoring center and lead Global Security crisis response initiatives. This is a strategic role that will involve coordinating with various internal and external partners to protect the safety and security of our company.
Lead GSOC Operations:
Lead and supervise the day-to-day activity of a global GSOC, ensuring continuous monitoring of security incidents, alarm systems, and response activities.
Incident and Emergency Response:
Lead the design and execution of the incident response and crisis management program. Own incident severity levels (SEV levels) and response SOPs, ensuring the team is ready to address any security threat. Act as the primary decision-maker during incidents, coordinating with a variety of partners. Ensure incidents are handled per protocol and conduct regular audits and reviews to improve response effectiveness.
Team Leadership & Development:
Provide guidance and oversight to contingent workers, ensuring they have the crucial skills, knowledge, and tools to respond to security threats effectively. Coordinate with vendor partners to ensure contingent workers receive regular training and support to maintain a high standard of operational readiness.
Cross-Functional Collaboration:
Work closely with global security teams, IT, HR, and other internal departments to develop incident management strategies ensuring alignment in response efforts.
Technology & Systems Oversight:
Be responsible for all GSOC technologies and systems, including video surveillance, alarm systems, access control, and communication platforms, ensuring they are fully operational and up to date.
Vendor Management:
Liaise with external security vendors to ensure high-quality service delivery. Lead the process for Request for Proposals (RFPs) when selecting vendors, supervise the implementation of Service Level Agreements (SLAs), and conduct Quarterly Business Reviews (QBRs) to assess vendor performance and ensure alignment with operational goals. Ensure that all vendors meet contractual obligations and deliver on key performance indicators (KPIs) related to security operations.
Data Analysis & Reporting:
Provide regular data-driven insights, incident reports, and performance metrics to senior management to enhance security operations.
Process Improvement:
Continuously refine GSOC processes, SOPs, and workflows to ensure operational efficiency and alignment with best industry practices in global security.
Education & Experience:
Bachelor’s degree in security management, criminal justice, or related fields (or equivalent experience). Minimum 5 years of experience in security operations, with at least 3 years in a GSOC leadership role.
Technical Skills:
Proficiency in security systems (e.g., surveillance, access control, incident management platforms) and crisis communication tools.
Management Experience:
Proven experience leading a team in a fast-paced security environment. Strong people management, coaching, and team-building abilities.
Incident Response Expertise:
Consistent record to lead and handle security incidents, crisis situations, and emergency responses. Strong decision-making skills under pressure.
Communication Skills:
Excellent written and verbal communication skills with the ability to effectively brief senior leadership during crises and provide regular performance updates.
Professional security certifications (CPP, PSP, CISSP) are highly desirable.
Knowledge of business continuity, crisis management, and emergency preparedness.
The salary range for this position is $105,400 - $155,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
Our benefits are here to support the whole you:
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
No Application Deadline
