The Role is responsible for ensuring the optimal performance, security, and reliability of the Global Electronic Security Systems (ESS) consisting of but not limited to: Electronic Access Control, Visitor Management, Electronic Key Control, Physical Identity & Access Management, Intrusion Detection, Security Video, Security Audio, and the respective Monitoring and Control operations for those systems. The primary activities performed by the role include troubleshooting complex software and hardware issues, support applications, maintain databases, and in general overseeing Security Assessments and Application Technical Contact (ATC) responsibilities for all Global Security & Safety (GSS) systems. The role will also collaborate with other Physical Security Technology (PST) team members, as well as other teams and stakeholders throughout Visa to deliver high-quality, highly available solutions that meet the business needs and requirements.
Essential Functions:
Act on ATC responsibilities and tasks to maintain compliance with ShiftLeft and audit requirements (including but not limited to user validation and transfer report reviews, exception requests and closeout, keeping documentation of product changes when they arise, and risk remediation when identified)
ATC of all GSS ESS platforms, including Cyber Security Assessment (ShiftLeft) processes, i.e. manages ShiftLeft process covering software and hardware architecture review, risk remediation, and support of development to production environments as part of the ATC responsibilities for GSS technology, software, and hardware.
Interprets cyber security test results and provides recommendations and guidance for the remediation of findings by assisting manufacturers / vendors with software code, script, and technology changes that meet desired outcomes and reduce risk profiles.
Provide timely and effective solutions for critical incidents that affect the ESS and its subsystems and integrations, such as patch failures, driver errors, or system outages. Diagnose and resolve complex problems that require in-depth analysis and investigation.
Troubleshoot complex network issues related to connecting ESS hardware to primary and secondary ethernet infrastructure including routing, tunnels, bridges, proxies, NATs, and other networking skills, and perform root cause analysis, and provide solutions for network and system problems.
Configures servers, services, and selected data feeds such as SSH, SFTP, HTTP, SMB, Certs, etc.
Generates metrics and KPIs for overall function and publishing via GSS and Corporate Services dashboards.
Handle requests for new features, enhancements, and bug fixes for the existing applications and tools. Designs and implements solutions that meet the business needs and requirements, while ensuring the security and integrity of the data and the systems.
Maintenance of production environment through monitoring and maintenance of the ESS, ensuring their availability, performance, and security, perform regular backups, updates, patches, and audits of the security systems.
Develop and maintain applications and tools for internal and external use, using C# (and other ‘C’ variations), PowerShell, Bash, or other languages as required.
Supporting existing applications and codebases that were developed by previous engineers and highlight areas to replace them with more effective manufacturer supplied or Visa supplied tools.
Provide evidence and data for internal and external audits and ensuring accuracy and quality of the information.
Ensure that GSS technology and architecture represent industry best practices.
Maintain understanding of innovation and developments in the industry, and proactively assess future technologies and solutions via strategic initiatives.
Ensure resiliency of systems, vendors, stakeholders, and team.
Work as directed by Manager.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Eight (8) or more years of work experience in a Corporate Security position, or equivalent law enforcement or military experience.
• Five (5) or more years of international jurisdiction experience.
• Six (6) or more years’ experience in applicable domain(s). Advanced knowledge and practical experience in global security systems and solutions.
• Eight (8) or more years of experience in a position of responsible charge (managing direct reports).
• Four (4) years’ experience in risk management / assessment methodologies.
• Strong knowledge and skills in troubleshooting, development, and maintenance of security systems and applications.
• Proficient in various programming languages, such as C#, PowerShell, Bash, and other ‘C’ variations.
• Expertise in Linux and Windows environments, and in automating tasks and processes
• Knowledge of security systems and protocols, such as CCURE, Genetec, D3, SRMS, and badge encoding.
• Solid knowledge and experience with networking and server administration.
• Experience with developing and supporting applications and tools for security and operations purposes.
• Skill in integrating and connecting various devices and systems via API(s) or other methods.
• Proficient Customer Relations and Leadership Skills: Ability to manage a diverse range of internal stakeholders, including Executives and Senior Management, Lines of Business, Global Security, Travel, Compliance, Audit, Human Resources, Procurement, Legal, Communications, Global Real Estate and Facilities, as well as participating on cross functional project teams.
• Advanced written and verbal communication skills in developing, analyzing, interpreting, and presenting solutions to complex business models.
• Proficient time management, organizational planning, and problem-solving skills.
• Proficient understanding of project management and vendor management principles.
• Proficient understanding of Plan / Design / Bid / Implement methodologies.
• Proficient presence and the ability to influence and build credibility as a trusted advisor with stakeholders from regional functions and geographies.
• Foundational ability to work independently and effectively in a complex environment with geographically dispersed team structure.
• Proficient follow-up skills with attention to detail and ability to multi-task, have leadership presence, strong team-orientation and interpersonal skills, flexibility, and strong analytical skills.
• Specialized certifications, associations, and memberships desired.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 120,900.00 to 175,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
