Role Background:
Trust and Safety focuses on proactively managing risks on the Wolt platform. The team also makes sure that trust and safety incidents are managed quickly, effectively and empathetically. It is a key priority for us that everyone can feel safe while using Wolt - be it for ordering, delivering, or selling goods.
Wolt’s Safety Policies reflect our company’s values and dictate how our teams respond to Safety Incidents. These policies and the accompanying processes work together as one of the most important Safety Controls we have in online platforms.
As the Global Manager for Safety Policies, you will have the unique opportunity to drive the program fully. You’ll be responsible for developing, improving, and implementing Safety Policies globally. You will partner closely with various global functions and local teams to make sure our Safety Policies are fit for purpose, fair, consider local nuances, but above all help keep people safe.
The ideal candidate has some technical prowess and a passion for data driven insights to make informed decisions that improve our valued community. To succeed in the role, you must be comfortable working at both ends of the spectrum - you’ll be building the high-level strategy for the program and also rolling up your sleeves to get things done!
What you’ll be doing
Owning the Safety Policies program globally, being accountable towards the program’s objectives and success.
Collaborating with Support, Product, Policy, Comms, Legal, Ops, and other teams to plan and prioritize the work that Wolt needs to do for the program to be successful.
Identifying gaps and opportunities, understanding root causes, and proposing improvements to Safety Policies
Developing and improving global policies and criteria to deal with Safety risks and incidents.
Establishing governance and forums to enable the program’s execution.
Completing global Safety investigations and deep dives.
Training local, regional, and global teams on Safety Policy topics.
Understanding and ensuring Wolt’s compliance to any external Safety Incident Management requirements.
4-8 years of experience in Platform Operations, Strategy and Planning, Innovation, or Trust and Safety. The ideal candidate comes with expertise in Support Operations, Fraud, Risk, Safety, and/or Safety Incident Management.
Strong analytical and problem solving skills and the ability to work with data and quickly turn it into insights, recommendations and strategies
Strong project/program management to drive consistent progress towards our goals. You know that a project or program can’t be successful without proper scoping, planning, engagement, governance, and documentation.
Excellent people skills and the ability to motivate, communicate, and drive various stakeholders including our country teams, global functional teams, and our leadership.
The ability to thrive in a dynamic environment where you need to be proactive and figure out what to do rather than wait to be told what to do.
Grit, creativity, and determination to drive a program independently even when things get tough. If things get blocked, you’ll need to find solutions or compromises to unblock them.
Experience in building out and scaling new processes, policies, and/or products.
Knowledge of the services we offer and genuine interest in Wolt and our industry.
You are willing to work from one of our global hubs, ideally Berlin but open to Helsinki, or Copenhagen and are open to travel.
You are able to work and communicate effectively in English.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
