The Global Process Owners team are responsible for overseeing and leading change in the Shared Service Organisation. This involves collecting and consolidating Shared Service performance data, leading continuous improvement initiatives to improve the performance and effectiveness of the SSO, as well as ensuring that the SSO drives compliance through the Informa business. The Global Process Owner is responsible for the end to end process in their assigned process stream. They must lead and facilitate their process community to ensure that the needs of the business are being identified, evaluated and prioritised.
The role will report to the Head of Global Process Owners.
Key responsibilities
Role Profile
Reporting into the Head of Business Process Excellence the Order to Cash (O2C) Global Process Owner (GPO) for SAP is responsible for overseeing and optimizing the end-to-end O2C processes. This role involves designing and implementing standardized processes, ensuring compliance with industry standards, and driving continuous improvement initiatives. The O2C Global Process Owner works closely with various stakeholders across regions and functions to achieve operational excellence and enhance customer satisfaction.
With two ERPs (SAP and Oracle) across Informa there are two O2C GPO roles one focusing on SAP and one focusing on Oracle. The two O2C GPO’s are expected to work together to standardise, simplify and transform processes, enhance the controls environment and partner with IT to improve the tools and systems across the process. This role will be focused on SAP and the processes and Businesses that utilise SAP as their underlying ERP. This role is expected to support a number of key Business Projects including projects to implement enhanced and standardised Order Management System and Product Information Management.
Informa is regularly integrating new businesses and this requires the GPOs to work closely with the M&A and Integrations team to align on approach. This requires the development of a to be state while considering what process exceptions make sense to enable these integrations to be successful. Post integration the GPO will need to work with the various teams to work to standardise and simplify these exceptions where appropriate.
Key Accountabilities & Responsibilities
The O2C GPO is expected to assume the following key accountabilities and responsibilities plus any other reasonable duties as required:
- Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes.
- Work with the Delivery team to embed process enhancements while working to transform O2C processes ensuring alignment to process standards and policies.
- Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification efficiency and effectiveness.
- Work closely with key stakeholders including the delivery teams, finance, IT, sales, and customer service departments to align processes and ensure seamless integration.
- Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process.
- Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization.
- Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle .
- Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements.
- Develop and deliver training programmes to ensure key teams and stkeholders understand and adhere to the global O2C processes.
- Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
- Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.
What we’re looking for
Skills & Abilities
- Ability to think strategically and align O2C processes with organizational goals.
- Strong leadership skills to drive global initiatives and influence stakeholders.
- Skilled in identifying issues and developing effective solutions.
- Excellent verbal and written communication skills, with the ability to communicate effectively across cultures and regions.
- Strong attention to detail and accuracy in work.
- Ability to work collaboratively with cross-functional and cross-regional teams.
- Capable of adapting to changing business needs and environments as well as being able to deal with ambiguity.
- Ability to be pragmatic when designing solutions to get the best outcomes for Business and GBS teams
- Proven ability to work to stringent deadlines.
- Flexible and adaptable.
- Bachelor’s degree in a related field.
- Ideally a qualified accountant (eg ACA, CIMA etc)
- At least 8 years experience in O2C
- Extensive experience in Order to Cash processes, preferably in a global or multinational environment.
- Proven track record of process optimization and continuous improvement.
- Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities including the ability to lead without direct authority.
- Knowledge of working in global business environment with sound understanding of global process and transactional flows
- Knowledge of dealing with mergers, acquisitions and disposals
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
- Excellent communication and interpersonal skills.
- Proficiency in O2C-related software and ERP systems (e.g., SAP).
- Knowledge of relevant industry standards and regulations.
- Ability to work collaboratively as part of a broad multi-functional team
- Familiarity with automation and digital transformation initiatives in the O2C domain
- Experience with Microsoft Office Suite of applications
- Preferred Qualifications:
- Master’s degree in Business Administration, Finance, Supply Chain Management, or a related field.
- Certification in process improvement methodologies (e.g., Six Sigma, Lean).
- Experience with project management and change management.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.
