Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.
As a Global People Business Partner at Trustpilot, you will be at the forefront of creating a smooth employment experience while delivering both operational and strategic HR initiatives that resonate across our global teams. You’ll collaborate closely with Corporate, Customer, and Studio functions - including Legal, Privacy, Finance, People, and more - spanning our key locations in London, Edinburgh, Copenhagen, and New York.
In this role, you’ll define and implement against the People priorities that enable our teams to excel. Acting as a trusted advisor to leadership, you’ll ensure that our HR strategies are not only aligned with business needs but also create a work environment where our people can achieve their full potential and do the best work of their lives.
What you’ll be doing:
- Serve as a trusted advisor to Corporate, Customer, and Studio leadership, aligning people priorities with strategic goals and building robust relationships through expert HR guidance
- Define, deliver, and implement key HR initiatives in partnership with People Team CoEs, focusing on Talent, Organisational Development, Reward, and DE&I to cultivate a diverse and inclusive culture
- Champion the People Partnering operating model, ensuring teams receive effective HR support and guiding leaders through periods of transformation and change
- Oversee the full employment journey, improve and optimise processes like career development, performance management, talent planning, and employee engagement, while addressing emerging trends with the Employee Relations Partner
- Develop and execute talent and retention plans, as well as L&D and capability-building initiatives, to support business goals and retain key talent
- Collaborate with corporate stakeholders (e.g., Compliance, Legal, Finance) to ensure communication and cross-divisional work is delivered effectively
- Partner with the Talent Acquisition team on recruiting leadership roles
- Aside from BAU PBP responsibilities + working with CoE (both in design and delivery) all PBP need to have the capability to run global projects and take ownership of global topics.
Who you are:
- Experienced generalist People Business Partner, ideally in supporting Corporate Functions and Marketing, and Business Partnering with senior stakeholders, including Directors.
- An understanding of UK labour laws (European labour laws are beneficial) and skilled in navigating complex HR issues with a solution-oriented mindset.
- Proven ability to thrive in high-growth and rapidly changing environments, demonstrating initiative, adaptability, and an agile approach to process improvement.
- High interpersonal and communication skills with the ability to coach, influence, and build credibility quickly at all levels.
- Strong analytical skills, capable of synthesising complex information and delivering insightful management presentations with high accuracy and attention to detail.
- Broad exposure across HR functions, including recruitment, performance management, talent management, employee relations, and compensation.
- Committed to purposeful outcomes, upholding a positive frame of mind, and adept at expedited task completion.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
