The Global Partner Success Delivery Director (PSM) role is to ensure that our global partners are successful in delivering the Vendavo’s SaaS products or services to end customers. This role focuses on ensuring that partners are equipped, supported, and empowered to deliver the Vendavo SaaS solutions effectively while mitigating risks and driving continuous improvement in the partner ecosystem. The goal is customer satisfaction and retention through exceptional partner delivery quality.
THE OPPORTUNITY
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Partner Journey Management: Develop partner delivery profiles, networks and strategic partnerships who align with the Vendavo business goals in North America and EMEA. Accountable to help strategic partners scale, refine and modernize their programs patterns, and frameworks to increase delivery preparedness & efficiency toward high customer adoption of Vendavo products
- Partner Onboarding and Enablement: Oversee the onboarding process to ensure partners are 100% compliant with our onboarding enablement program expectations and are in fulfillment of our training, certification and co-delivery requirements
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Partner Co-Delivery and Project Support: Facilitate co-delivery opportunities and overseequality assurance for partner deliveries are adherent to Vendavo’s implementation standards. Ensure partners are positioned for success on their path to run full customer projects on their own with positive quality and customer success outcomes
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Partner Risk Management & Issue Resolution: Meet with each partner who has active projects twice a month to ensure their project status inputs are up-to-date, and prompt questions around where you foresee risk exists in their in-flight engagements. After triangulating and identifying at-risk partner implementations, work with the Partner / Customer to triage the risk, pulling in cross-functional counterparts (e.g. Professional Services, Customer Success, Product, Engineers, etc) as appropriate to successfully triage the issue
- Partner Performance Monitoring and Optimization: Ensure customers / partners are completing frequent implementation health surveys to understand any discrepancy in answers to promptly address and collaborate with the partner for remediation. Monitor partner performance metrics, ensuring partners meet service delivery standards and contribute to overall business objectives such as partner retention rate, project completion timelines, customer satisfaction (NPS, CSAT), and quality assurance metrics Develop partner scorecards to drive meaningful discussions for continuous improvement activities to move up a maturity model; Lead partner technical QBRs & scorecard reviews
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Partner Advocacy: Act as the internal advocate for partners, ensuring their needs and feedback are communicated to relevant internal teams, such as product, engineering and customer success. Build strong, trust-based relationships with partners to foster long-term collaboration.
THE SKILL SET
- 8-10+ years of experience in partner management, customer success, or a similar role within a SaaS or technology-driven environment.
- Industry experience with commercial systems (ERP, CRM, CLM, CPQ, etc).
- Experience with scaling partner programs
- Strong understanding of SaaS implementation challenges
- Ability to multitask and manage multiple partner relationships simultaneously
- Technical aptitude and ability to quickly understand and effectively communicate complex software solutions
- Familiarity with agile implementation methodology
- Experience aggregating data using data visualization tools
- Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with team members at all levels
- Strong problem-solving skills, with a proactive and results-oriented mindset
- Strong organizational and program management capabilities with large enterprise experience
THE BENEFITS
- Flexibility to work from home or in the office, depending on what works best for you
- Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
- 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- $110 a month to cover your cell phone and internet expenses
- High-end laptop (Dell or Mac)
- Competitive pay and bonus/commission
- Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA)
- 401k plan with a 3% employer non-election contribution
The national minimum salary is $140,000 a year + bonus and benefits. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
*Note: Disclosure as required by CA, CO, NY, and WA Pay Transparency Law
THE VENDAVO STORY
Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions empower global manufacturers and distributors to manage, optimize, and digitize their end-to-end commercial processes. But we offer so much more than software. Our proven, repeatable process, and passionate, experienced people accelerate value and drive profitable, unrivaled business outcomes for our customers. We are passionate about helping our customers deliver the right products, at the right prices, at the right time, for the right people.
OUR SAAS PRODUCTS
Our B2B pricing and selling solutions include Vendavo Intelligent CPQ, Margin Bridge Analyzer, Profit Analyzer, Business Risk and Sales Alerts, Vendavo Sales Optimizer, Deal Price Optimizer, Vendavo Pricepoint, and Rebate & Channel Manager. You can learn more about our products here.
OUR FUNDING
We are backed by two of the top high-tech private equity firms in the world, have excellent financial health, and boast the top SaaS retention in our space.
OUR CULTURE & YOU
We collaborate with our customers unlike any others in our industry. Anchored in our values (Move with Integrity, Be Clear, Win as One, Slove for the Customer, Build What’s Next), we are growing, constantly innovating, and consistently driving sustainable outcomes for our clients and partners.
Unlocking opportunities for our customers would not be possible without our employees. When you are part of Vendavo, you’re part of a company that’s committed to your growth and invested in your career. Diversity, inclusion, and celebration of community are at our core, and we come together to learn from each other and honor our commitments.
EMEA and California residents applying for positions at Vendavo can see our privacy policy here.
OUR TEAM IS GROWING. YOU WILL TOO.
