Global Operations Manager

Are you passionate about streamlining processes, maximizing productivity, and driving results? Are you a highly skilled project or programme manager looking for an exciting next step in your career?  Do you have expertise in leveraging Monday.com or similar tools?  

About MMR… 

MMR is an independent, global company specialising in food, drink, and consumer packaged goods research. We work regularly with over 50% of the top 100 global food and drink brands. We have offices in Amsterdam, London, Oxford, New York, Shanghai, Singapore, Bangkok, Mumbai, Cali, Durban, and Sao Paulo and have a team of 800 highly engaged and dynamic research professionals that is multi-discipline in nature covering fields such as R&D, insight, marketing, sensory science, data sciences and psychology. 

In addition to the MMR brand, the wider MMR family includes a portfolio of marketing services companies.  This role spans these businesses on top of the MMR brand 

• Huxly; A brand consultancy with a sensory lens 
• Together; Brand, social and digital marketing consultancy 
• Ideal Insight; Video Production Agency  

About our Role 

It’s never been more important for our business not just to be efficient but hyper efficient, so you need to see the value in automation.  You need to be passionate about optimizing workflows, the power of technology to save time and money, and seamlessly integrating systems.  A core part of our existing technology is Monday.com so you need to be an expert in Monday.com or other similar systems.  

What you’ll do 

You’ll lead initiatives to deliver efficiency for the business, so project management is in your DNA – timelines, milestones, risk assessments, stakeholder plans excite you. 

As the Product Owner for our internal systems (known as the Technology Ecosystem) you will own the product vision, the product roadmap and ensure that we deliver on the plan.  You will work with developers and teams to make sure that requirements are met and where requirements mean adapting designs of Monday.com, you will sometimes deliver on this yourself.  

This role is part of a small Activation and Efficiency team – a team of expert project managers focused on internal efficiencies but also enabling new external capabilities to be launched and rolled out effectively internally.  

The remit of this role spans the MMR Family which is made up of 4 companies – MMR, Together, Huxly and Ideal Insight.  

You will work with developers to build technology solutions but where solutions require customization of Monday.com then you will be expected to deliver on some of this yourself.  

Requirements

We are looking for an expert project or programme manager who also has expertise in using Monday.com or similar tools to deliver efficiencies for a business and who loves working on internal operational improvements.  

You need to be able to manage and influence stakeholders and project team members at all levels of the organization. This means that you need to be a great communicator to both users of systems and technical experts, be self-motivated, highly organized and solution-oriented.  The business is fast-paced and evolving and so if you know business process improvement processes such as Lean and Six Sigma this would also be of benefit. 

Key Skills

• Process Optimisation: Ability to analyse existing processes, identify inefficiencies, and implement improvements to streamline operations and enhance efficiency.
• Data Analysis: Proficiency in analysing data to derive insights, identify trends, and make data-driven decisions to optimise operations and drive performance improvements.
• Project Management: Skills in project planning, scheduling, budgeting, and resource management to effectively plan, execute, and monitor projects aimed at improving efficiency and effectiveness.
• Change Management: Expertise in change management methodologies and techniques to facilitate smooth transitions during process changes, system implementations, or organisational transformations.
• Cross-Functional Collaboration: Ability to collaborate effectively with teams across different departments or functions to align objectives, coordinate efforts, and drive collective success.
• Problem-Solving: Strong problem-solving skills to identify issues, analyse root causes, and develop creative solutions to overcome challenges and obstacles in operations.
• Communication: Excellent communication skills to convey complex ideas, project updates, and performance metrics effectively to stakeholders at all levels of the organisation.
• Continuous Improvement: Commitment to continuous improvement by seeking out opportunities to optimise processes, implement best practices, and drive ongoing enhancements in operations.
• Quality Management: Understanding of quality management principles and methodologies to ensure that processes and outputs meet or exceed quality standards and customer expectations.
• Technology Proficiency: Familiarity with relevant technologies, tools, and systems used in operations management, such as workflow automation software, data analytics platforms, and project management tools, experience using Monday.com is essential.

Research agency or any marketing services agency experience is preferable but not essential for this role.  

Benefits

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world!

We offer a wide range of core and additional benefits to enhance your experience with us. Competitive salaries, ample holiday allowances, and unparalleled training opportunities are standard here. Our vibrant culture, talented team, and focus on employee well-being is what makes MMR truly shine.

Ready to experience it for yourself? Apply now!