Global HR Services Lead

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences to their customers. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big – for our company, our customers and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you!

We are currently transforming Sinch HR, to be fit for purpose for the future. This includes the design of new global HR processes, implementation of new HR technology and improved ways of working, with the establishment of a Global HR Operations capability.

To strengthen HR Operations, we are now looking for a Global HR Services Lead. This is an excellent opportunity to influence and shape the delivery of future HR services at Sinch.

About the role

The Global HR Services Lead is responsible for ensuring, and continuously developing the efficiency of HR Service Delivery processes. This includes analyzing, developing, and standardizing HR processes and support by increasing self-service and the usage of digital tools. The role is also responsible for coordinating the HR information and communication.

Key responsibilities:

The role is responsible for the global HR Services; HR Communication, HR Service Delivery, and HR Process Management. The role will ensure that services and processes are standardized, efficient, and implemented globally.

HR Service Delivery

• End-to-end responsibility for the self-service portal, ensuring HR information is up-to-date, easy to understand, accessible, and accurately utilized by the digital assistant.
• Monitor and analyze metrics to identify areas for improvement.
• Develop and optimize service delivery and cost efficiency by increasing self-service, automation and digital tools.
• Collaborate closely with HR and other departments to stay informed and enhance process efficiency and information management.

HR Communication

• Own the coordination and execution of global HR communication, ensuring consistency and a unified voice across all channels. This applies both within the HR function and in communication with employees and managers across Sinch.

HR Process Management

• Responsible for formatting, organizing, and maintaining the collection of all HR processes and policies.
• Conduct regular audits to ensure the efficiency and compliance of HR processes and policies.

Leadership

• Contribute to develop the Global HR Operations delivery as part of the Global HR Operations management team.

The role is based at our HQ in Stockholm and report to the Head of Global HR Operations.

About You

To be successful in the role you have a real passion for HR, processes and communication and you love working in a global environment! With a future-oriented approach and passion for the latest technology solutions, you set the bar high for what is possible. You are hands-on and have an action-oriented mindset.

• Significant experience in HR Services Delivery model in a global context.
• Experience from working with HR processes, from development to implementation and driving efficiency
• Experience leading HR projects successfully
• Proven ability to lead and manage organizational transformation, incl. process improvements and technology implementations
• Fluency in English

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/