The HR Service Delivery Specialist is a critical role within the HR team who will focus on all things people and support key components of Instructure’s employee lifecycle processes. We are looking for an energetic self-starter to administer policies and programs through first class customer service to effectively impact our most important resources – our people. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.
What you will be doing:
- Act as a point of contact and provide excellent customer service by answering requests and questions for global Instructure employees while partnering closely to support the HR and Payroll teams.
- Support the end-to-end processing of key employee lifecycle events including, but not limited to, New Hires, STD/Leave of Absences, Separations.
- Lead the way in both ensuring complete accuracy and driving consistency within the global employee lifecycle processes while establishing process improvements to optimize the experience.
- Ensure consistent interpretation and application of global HR policies, practices, and programs for high impact; advise and guide employees and managers in the effective application of all Human Resources programs.
- Support escalated questions from the HR Team related to policies, processes, employee programs and rewards such as benefits and payroll questions in compliance with all federal/state labor and related laws.
- Support the HR Team, Corporate Functions and Practices by assisting with HR-related needs. It is crucial that there is consistency in practices and analysis of trends.
- Placeholder for office duties as appropriate
Here's what you need to know/have:
- Bachelors Degree / equivalent experience
- Ability to work swing shift hours - preferably Eastern Time Zone - U.S.
- 1-2 years experience
- Have an understanding of the HR Hire to Retire business processes
- Must be detail oriented
- Knowledge of Excel/Word/Google Docs
- Working in a case management system is a plus
- Workday experience is a huge bonus
- Self-starter and willing to jump in and help whenever and wherever needed
- Be open & easy-going with the ability to collaborate
- Exceptional Customer Service Skills
- And most importantly, we love people, so we hope you do too!
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
All Instructure employees are required to successfully pass a background check upon being hired.
