Wargaming is looking for a communicative and responsible Help Desk Specialist in our Belgrade office to solve requests and issues from the company’s employees and partners.
In this role, you’ll become familiar with the IT structure, processes, and services used by an international company.
We are considering only candidates who are already located in Belgrade; relocation is not an option.
Team Lead, Global Help Desk
Manage Help Desk tickets in a timely manner
Respond to user issues and requests via phone, email, and live chat (both from English and Russian-speaking users)
Provide user assistance
Register user interactions in the JIRA platform
Run diagnostics/troubleshoots to resolve user-reported issues
Monitor messages from the alert system, and escalate them to the responsible teams
Notify users about global incidents and incident resolutions
1+ years of experience in any sphere
Intermediate English or higher
Upper-intermediate Russian or higher
Excellent communication skills
Customer service skills
Ability to work with and manage large amounts of information
Ability to stay detail oriented and keep detailed notes on tickets
Organization skills
Readiness for a shift work schedule, including night shifts
Basic knowledge of Active Directory
Experience with JIRA, Confluence services
Hybrid (2-3 days of work from the office)
Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
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