Grantek is in search of a dynamic and result- driven Global Client Relationship Manager to propel our client partnerships to unprecedented levels. As a pivotal member of our team, you will utilize market research and industry insights to connect with and engage top-tier clients on a global scale, playing a vital role in the strategic growth of Grantek. Reporting directly to the VP, Enterprise Solutions, this role presents an exciting opportunity to shape the future of our client relationships and contribute significantly to Grantek's success.
Key Responsibilities:
🌍 Market Insight and Acquisition:
- Leverage market research and industry knowledge to identify potential top-tier clients worldwide.
- Develop and execute customized strategies aligned with company objectives to acquire new clients.
🤝 Client Engagement and Management:
- Serve as the primary point of contact for our Top 10 clients.
- Craft and implement strategic account plans, monitoring and reporting on portfolio growth.
- Implement effective retention strategies to ensure long-term satisfaction and loyalty.
💼 Product Promotion and Upselling:
- Actively promote Grantek's products and services to Top 10 clients.
- Identify opportunities to upsell or cross-sell additional solutions aligning with client needs.
🤝 Internal Collaboration:
- Collaborate closely with internal teams to ensure seamless delivery of client commitments.
- Ensure project execution, support, and continuous service excellence.
🎓 Thought Leadership and Industry Expertise:
- Showcase the company's thought leadership and industry expertise to clients.
- Position Grantek as a valuable and knowledgeable partner exceeding client expectations.
🌟 Positive Work Environment:
- Develop, foster, and promote a positive and fulfilling work environment.
- Engage, support, and participate in company decisions, direction, and strategy development.
- At least 7-10 years of experience in Sales or Account Management.
- Experience within automation Industry would be considered as an asset.
- Proven track record in strategic account management, client acquisition, and portfolio growth.
- Strong proficiency in understanding global markets and staying abreast of industry trends.
- Outstanding interpersonal and communication skills, adept at establishing and nurturing client relationships.
- Be flexible with travel, which can be expected to range up to 50% across North America.
We are committed to the principle of equal employment opportunity for all employees and to provide Grantekians with a work environment free of discrimination and harassment.
