Company Overview
At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
This position can be based anywhere in the UK.
The Role:
We are currently seeking a Global Account Director to join our growing Sales team.
As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale. This strategic role involves understanding clients' business objectives, ensuring the delivery of high-quality products or services, and driving revenue growth. The Global Account Director serves as the primary point of contact between the organization and key clients, aiming to foster long-term partnerships and maximize client satisfaction. In addition to managing key clients, you will be responsible for driving up-sell/cross-sell opportunities.
What You’ll Do:
- Client Relationship Management:
- Develop and maintain strong relationships with key clients
- Act as the primary point of contact for client inquiries, concerns, and strategic discussions
- Understand clients' business goals, challenges, and industry trends to align services and solutions accordingly
- Strategic Account Planning:
- Develop and maintain comprehensive account plans outlining short and long-term objectives
- Collaborate with cross-functional teams (Customer Success, Solutions Consulting, Product, Operations and Finance) to ensure alignment with clients' needs and expectations
- Ensure global price integrity, terms, SLAs, etc. GAD must be part of the CPQ workflow on every opportunity
- Revenue Growth and Sales:
- Meet or exceed revenue targets through strategic account management and upselling
- Identify new business opportunities within existing accounts and work towards expanding the client portfolio
- Collaborate with the sales team to develop proposals, negotiate contracts, and close deals
- Risk Management:
- Anticipate and address potential issues that may impact client satisfaction or project delivery
- Proactively manage and mitigate risks, working closely with internal teams to ensure timely issue resolution
- Communication and Reporting:
- Provide regular updates to clients on project status, key milestones, and relevant industry developments
- Prepare and deliver comprehensive reports on account performance, revenue forecasts, and other relevant metrics
- Cross-Functional Collaboration:
- Collaborate with internal departments such as Sales, Marketing, Product, and Customer Success to ensure a unified approach to client satisfaction
- Work closely with global teams to ensure consistency in service delivery and client communication
What You’ll Bring:
- 6+ years of Sales / Account Management experience with a track record of success selling to Enterprise clients
- Strong understanding of the global business landscape and industry trends
- Excellent negotiation and interpersonal skills
- Exceptional written and oral communications skills, with a strong emphasis on active listening
- Experience developing proposals, business cases, and other content
- Strategic thinking and problem-solving abilities
- Deep understanding of the way ecommerce businesses operates, and the priorities that drive decisions from the C-level in Enterprise Accounts
- Proven success in managing relationships, from Power User up to C-level, within large enterprise organizations with many stakeholders
- Comfortable in a fast-paced, start-up sales environment with a consistent record of beating quota
- Ability to learn complex business concepts very quickly, define problems accurately while paying attention to detail in the solution
- Self-driven, motivated and results-oriented
- Experience selling into Head of Ecommerce or Marketing Leaders at consumer product manufacturers is highly preferred
- Ability to travel internationally as needed
- Exhibit and value all of our leadership principles, such as being Customer Obsessed, Taking Ownership and Driving Results, and Thinking Big
Benefits & Perks:
- Highly competitive pay and benefits
- Usual public holidays and a further 25 working days' holidays
- Life & family friendly working arrangements
- Company Pension Scheme
- Private Medical Insurance
- Company Life insurance
- Employee Assistance Programme
Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
