Patrique Mercier Recruitment PT is thrilled to announce an opportunity for a German Speaking Technical Support Consultant to join our innovative team remotely from Greece. As a dedicated recruitment agency, we specialize in matching skilled professionals with exciting roles in various industries. In this position, you will provide exceptional technical support to our German-speaking clients, helping them resolve inquiries and issues related to online media services. This is a great chance for individuals who are passionate about technology and customer service, and who are looking to thrive in a vibrant and multicultural work environment.

Responsibilities

• Assist German-speaking clients with technical questions and issues via phone, email, and chat.
• Identify, diagnose, and resolve a variety of technical problems effectively.
• Deliver clear, step-by-step guidance to clients, ensuring they comprehend the solutions provided.
• Maintain meticulous records of client interactions and technical inquiries in the support system.
• Collaborate with team members to escalate complex issues and improve service quality.
• Ensure high levels of customer satisfaction through prompt and courteous support.
• Stay updated on product features and technological advancements to assist clients efficiently.

Requirements

• Fluency in German and strong proficiency in English; additional language skills are beneficial.
• Prior experience in technical support or customer service is advantageous.
• Strong analytical and problem-solving abilities.
• Excellent communication skills with a commitment to customer service.
• Familiarity with online media platforms and technologies.
• Ability to work independently and as part of a remote team.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....