Patrique Mercier Recruitment JP is thrilled to offer an exciting opportunity for German-Speaking Technical Support Specialists to join leading tech companies with paid relocation! This role allows you to make a significant impact while living and working in a vibrant environment. As a specialist in this role, you will provide exceptional technical support to German-speaking customers, ensuring they receive timely and effective solutions to their technical issues. Join a forward-thinking team where your expertise will be appreciated, and enjoy the benefits of working in a thriving, multicultural setting!

Responsibilities

• Provide outstanding technical support to German-speaking clients through various communication channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues swiftly to enhance customer satisfaction.
• Maintain a comprehensive understanding of the company’s products and services to provide accurate guidance.
• Document customer interactions and technical problems thoroughly in the CRM system.
• Collaborate with colleagues to enhance service delivery and improve customer experiences.
• Participate in ongoing training to keep your product knowledge current and improve service skills.
• Use customer feedback to contribute to the continuous improvement of support processes.

Requirements

• Fluency in German and English, both written and spoken.
• Excellent communication and interpersonal skills centered on customer service.
• Previous experience in technical support or customer service is highly valued.
• Strong problem-solving skills and attention to detail.
• Capacity to thrive in a fast-paced work environment.
• A proactive mindset with a willingness to learn and adapt.
• Willingness to relocate with assistance to a new location and embrace a diverse culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )