German speaking Support Specialist

At Configura, our User Community team focuses on building relationships, educating, and gathering feedback from the CET user community to help ensure an excellent user experience. As a member of the User Community Team, Support Specialists provide friendly, professional, helpful and insightful support to end users and are critical to ensure a positive experience within the CET ecosystem.

WHO WE BELIEVE YOU ARE

We believe you are an empathetic professional with a focus on solving software issues while providing an excellent level of customer service. To be successful as a Support Specialist you will build and maintain a strong knowledge and understanding of Configura software and be an expert communicator to ensure end users have the best possible experience when engaging for support. 

WHAT YOU WILL BE DOING

• Continuously learn and explore Configura software ecosystem to efficiently support our user community.

• Provide high quality support to end users primarily via chat and phone.

• Collaborate with other Support Specialists as well as various teams throughout the organization to troubleshoot and formulate solutions to issues.

• Coach and educate users on how to best utilize Configura software.

• Document issues and feedback received from users and communicate appropriately.