What you will gain by joining us:
- membership in a core team of Service Management experts
- work with a wide range of cutting-edge technologies and hyperscaler products
- engagement in diverse projects simultaneously
- involvement in continuous organizational development, where your groundbreaking ideas are highly appreciated
- incitement and support in acquiring skills and certificates (e.g. Service Management Advanced / Expert, Agile, Scrum, Contract & Claim Management) and technical certs (e.g. Azure, AWS, GCP, VMware), as well
- fringe benefits: yearly bonus, project bonuses, cafeteria, All You Can Move card, private health insurance package
- flexible home office opportunity
How you will contribute to our goals:
- regular communication with all stakeholders and responsibility for customer contract fulfillment
- control planning process & forecast process
- claim management
- management of customer/partner complaints, especially in strategic and complex projects
- process coordination and implementation
- management reporting and governance tasks
- participation in larger projects, individually managing smaller scale projects
- recommendation of optimization potentials
- implementation of quality assurance
- Minimum of 5 years of professional experience in the IT industry, with a strong focus on Service, Delivery, and Partner management.
- Deep understanding of ITIL and Agile concepts, coupled with proficiency in process management.
- Excellent communication skills, with fluency in both German and English at a B2/C1 level.
- Exceptional presentation and moderation abilities, with a proven track record of influencing top management.
- Strong organizational skills, capable of handling multiple projects with shifting deadlines.
- Flexibility and willingness to expand beyond traditional service delivery management to embrace "product service management."
- Proficient in utilizing ServiceNow, with a solid grasp of security protocols. Experience in Software-Management and familiarity with Audits are advantageous.
- Knowledge or experience in Mainframe Modernization Projects is a plus, but not required. Technical expertise in Mainframe systems is beneficial but not mandatory.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
