What You’ll Gain by Joining Our Team:
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Core Team Membership: Become an integral part of our team of Service Management experts.
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Diverse Project Involvement: Engage in multiple projects simultaneously, enhancing your skills across various domains.
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Organizational Development: Play a key role in our continuous improvement efforts, where your innovative ideas will be valued.
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Skill Development & Certifications: Receive support and encouragement to earn advanced certifications in Service Management, Agile, Scrum, Contract & Claim Management, and technical certifications such as Azure, AWS, GCP, VMware.
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Employee Benefits: Enjoy a range of benefits, including annual and project bonuses, a cafeteria plan, an All You Can Move card, and private health insurance.
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Flexible Work Environment: Benefit from our flexible home office policy.
Your Role and Contributions:
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Billing Models & Governance: Develop various billing models and create service governance handbooks.
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SLA & Reporting: Define Service Level Agreements (SLAs) and manage regular reporting.
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Stakeholder Communication: Maintain regular communication with stakeholders and ensure customer contract fulfillment.
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Planning & Forecasting: Oversee the planning and forecasting processes.
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Claim & Complaint Management: Handle claim management and manage customer/partner complaints, particularly in strategic and complex projects.
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Process Coordination: Coordinate and implement key processes.
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Reporting & Governance: Manage reporting tasks and governance responsibilities.
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Project Participation: Participate in large-scale projects and independently manage smaller ones.
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Optimization & Quality Assurance: Identify optimization opportunities and ensure quality assurance.
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Experience: At least 5 years of professional experience in the IT industry, with a strong focus on Service, Delivery, and Partner management.
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Knowledge: Deep understanding of ITIL and Agile methodologies, with strong process management skills.
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Language Skills: Fluency in German at the C1 level is required; English proficiency is a plus.
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Communication & Leadership: Excellent communication, presentation, and moderation skills, with the ability to influence top management.
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Organizational Skills: Strong organizational abilities, capable of managing multiple projects with changing deadlines.
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Technical Expertise: Experience in developing billing models is essential.
If you’re ready to make an impact and grow your career in a dynamic environment, we’d love to hear from you!
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
