Patrique Mercier Recruitment is thrilled to announce an opening for a German Speaking Electronics Support Specialist – Remote in Greece. Our agency is dedicated to bridging the gap between exceptional talent and leading organizations. In this role, you will offer outstanding technical support to our German-speaking customers, helping them resolve issues related to their electronic products. Your expertise in troubleshooting and passion for customer service will play a crucial role in enhancing client satisfaction. If you are looking to contribute to a dynamic team while working remotely, we invite you to apply!

Responsibilities

• Provide exceptional technical support to German-speaking customers for a variety of electronic devices.
• Troubleshoot and resolve hardware and software issues efficiently and effectively.
• Communicate clearly and empathetically with customers to address their inquiries and concerns.
• Document all customer interactions and resolutions in our ticketing system accurately.
• Assist customers with product installation, configuration, and general use guidance.
• Collaborate with internal teams to convey customer feedback and suggest improvements.
• Create comprehensive documentation and resources to enhance user experience.

Requirements

• Fluency in German and English is essential.
• Experience in electronics support or a related technical field is preferred.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Able to work independently in a remote setting while being a proactive team player.
• Familiarity with electronic devices and customer support best practices.
• Previous experience in technical support or customer service roles is advantageous.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.