German-speaking Customer Success Representative - Legal

• Assist in managing customer onboarding processes, ensuring a smooth transition and successful product adoption.

• Provide ongoing support to customers, addressing inquiries, troubleshooting issues, ensuring satisfaction, reverting back in an end-to-end bug process. 

• Collect and analyze customer feedback to identify patterns and areas for product and service improvements.

• Support founders in developing and executing strategies to enhance customer satisfaction and retention.

• Conduct customer training sessions to help users maximize the value and effectiveness of our products.

• Maintain up-to-date customer records and documentation, tracking interactions and progress.

• Monitor customer health metrics, helping to identify at-risk accounts and proactively addressing concerns.

• Collaborate with the sales and product teams to ensure a seamless customer experience from onboarding to ongoing support.

• Candidates with up to 5 years of experience.
• Degree or Diploma in Legal is a must
• Proficiency in the German language is essential.
• Basic understanding of customer success principles and methodologies.
• Strong analytical and problem-solving skills.
• Eager to learn and grow within the customer success field, with a proactive attitude and attention to detail.
• Excellent communication skills, capable of working effectively with customers and cross-functional teams.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

This role provides an excellent opportunity to build foundational skills in customer success, working closely with experienced professionals to deliver exceptional customer experiences and drive client success.

• You join one of Germany's most promising startups, financed by Germany's most renowned investors. 

• Work locally in Pune on an exciting SaaS product. 

• You are an important part of a dynamic team of builders. Together we apply cutting-edge technologies and see their impact unfold.

• You will be able to apply and hone your abilities as part of working with excellent and motivated people. 

• We offer flexible work environment because we are result-driven.

• Generous benefits such as health care and life insurance

• Find out more about us: 
  https://en.top.legal/
  https://www.linkedin.com/company/contract-value-management/