Join the dynamic team at Patrique Mercier Recruitment JP and kickstart your career with one of the top electronics companies in Athens, Greece! We are currently looking for passionate German-speaking customer service representatives who are eager to provide outstanding support to our clients in the electronics sector. This is your chance to work with cutting-edge technology and contribute to providing exceptional service experiences while enjoying the beauty and culture of Athens. If you are customer-oriented and ready to tackle challenges in a fast-paced environment, this role is the perfect fit for you. Embrace the opportunity to build your career while being part of a renowned company that values innovation and excellence!

Responsibilities

• Provide exceptional customer service to German-speaking customers through multiple communication channels, including phone, email, and chat.
• Assist customers in troubleshooting and resolving issues related to electronic products and services.
• Maintain a thorough understanding of the company’s products and services to offer accurate support and guidance.
• Document customer interactions and feedback accurately in the company’s CRM system.
• Collaborate with team members to enhance service quality and overall customer experience.
• Participate in ongoing training sessions to keep your knowledge current regarding new products and service updates.
• Suggest improvements for processes and customer engagement strategies.

Requirements

• Fluent in German, both written and spoken; proficiency in English is essential.
• Outstanding communication skills with a strong focus on customer service.
• Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Previous experience in customer service, particularly in the electronics or technology sector, is preferred.
• Familiarity with CRM systems and support software.
• A positive attitude, adaptability, and eagerness to learn in a diverse and dynamic setting.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )