Patrique Mercier Recruitment ES is looking for passionate German-speaking individuals to join our customer service team for the Telecommunications Department in Athens! This role offers you the chance to work with a dynamic company that values customer satisfaction and innovation. As a Customer Service Representative, you will assist German-speaking customers with their inquiries about telecommunications services, resolve any issues they may face, and provide them with the best possible solutions. Step into a vibrant work environment and become part of a team dedicated to delivering exceptional customer support!
Your Responsibilities
- Provide high-quality customer service to German-speaking clients via phone, email, and chat.
- Address and resolve customer inquiries effectively and efficiently.
- Maintain a professional and friendly demeanor during all interactions.
- Log and document customer interactions accurately in the system.
- Collaborate with team members to meet service goals and enhance overall customer experience.
- Participate in training sessions to deepen product knowledge and skills.
Requirements
- Fluency in German (both written and spoken) is required.
- A genuine passion for customer service and a commitment to helping clients.
- Previous experience in customer service, particularly in telecommunications, is an advantage.
- Outstanding communication and interpersonal skills.
- Ability to stay professional and composed in fast-paced situations.
- Willingness to work in Athens and embrace a new cultural experience.
- Desire to contribute to a supportive and growing team!
Benefits
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · 2 Extra Salaries Per Year Fully Paid Training
- . Above Average Greek Salary
- · Fully Paid Relocation Package ( flight, transfer and hotel )
- · Free Greek Lessons, discounts and other perks
