Join Patrique Mercier Recruitment PT as a German Speaking Customer Consultant for an innovative Online Streaming Service! This remote position in Greece offers a unique opportunity to support and engage with German-speaking customers, helping them navigate and enjoy our extensive streaming platform. As part of our team, you will assist with inquiries, resolve challenges, and ensure a seamless user experience for our clients. If you are tech-savvy, enthusiastic about entertainment, and possess great customer service skills, we would love to have you on board!

Responsibilities

• Provide exceptional customer support to German-speaking users of the streaming service.
• Assist customers with account management, subscription inquiries, and troubleshooting issues.
• Guide users in discovering new content and features available on the platform.
• Resolve customers’ issues efficiently while maintaining a positive and friendly demeanor.
• Stay updated on platform features and industry trends to provide informed assistance.
• Document customer interactions and feedback for continuous service improvement.
• Collaborate with the team to enhance user satisfaction and overall service quality.

Requirements

• Fluency in German and English is essential; additional language skills are a bonus.
• Experience in customer service or support, preferably in the tech or entertainment sector.
• Strong problem-solving skills and a customer-first approach.
• Excellent communication and interpersonal skills.
• Detail-oriented with solid organizational capabilities.
• A passion for online streaming services and modern entertainment.
• Ability to work independently and effectively in a remote environment.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.