Patrique Mercier Recruitment PT is searching for a dedicated German Speaking Customer Care Specialist to join our team in a remote position based in Greece. This role is a fantastic opportunity for individuals who excel in customer service and have a strong command of the German language. As a Customer Care Specialist, you will be responsible for providing exceptional support and assistance to our German-speaking customers, ensuring they receive the best service possible.

Responsibilities

• Manage customer inquiries through various channels, including phone, email, and chat, in German.
• Assist customers with product information, account management, and technical support.
• Deliver a high-level customer service experience by addressing customer needs and concerns efficiently.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to resolve complex inquiries and improve service delivery.
• Document customer feedback and provide insights for service enhancements.
• Stay updated on product knowledge and company policies to assist customers effectively.

Requirements

• Fluency in German (both written and spoken) and a strong level of proficiency in English.
• Experience in customer service or related roles is highly desirable.
• Exceptional communication and problem-solving skills.
• Ability to thrive in a fast-paced remote work environment while managing multiple tasks.
• Detail-oriented with a focus on accuracy in documentation.
• Proficient in using CRM software and customer support tools.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors