German Social Media Content Moderator - Porto

Are you fluent in German and want to work for the leading BPO worldwide? You will use your skills as a content moderator agent, supporting our clients in different areas of social media. You'll be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users

Responsibilities:

From the beginning, you will take an active role in continuously seeking initiatives to enhance service and improve the overall user experience.

You will review, audit, and moderate content from the end customer and copyright

You'll take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas

You'll analyze reports according to protocols, procedures, and instructions as a starting point, maintaining a high level of quality in each report

You will be a central point of moderation among Social Media users, applying our guidelines with reference to nuanced and context-dependent policies in an evolving environment

You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature.

Requirements

• Fluent, verbal, and written in German (C1 or C2)
• Fluent, verbal and written in English (B2)
• Availability to work in rotative shifts (24/7)
• Strong customer service orientation skills
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to multitask, possess critical reasoning skills, and communicate effectively
• Fast learner, diligent worker

Benefits

• Competitive salary with benefits package, paid 14 times a year
• Meal Allowance
• Private Health Insurance
• Relocation package refunding the money for the flight ticket and temporary accommodation in hotel for 15 days
• A bright, modern, and exciting place to work
• Several training and career development opportunities
• Team events
• 25 paid vacation days
• Free fruit and coffee
• Wellness break