Become part of one of the most successful companies today! Our client is looking for customer support experts in order to provide high quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!
Responsibilities:
Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp
Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
Processing payment and billing issues
Independent and proactive solution finding using the constantly available knowledge base
Requirements
Benefits