Are you a German speaker? Do you have previous experience in the field of Customer Service? Would you like to work representing a well-known and reputable brand such us Spotify?
Kick-start your career today!
Responsibilities
- Provide first level support to unmanaged advertisers placing ads via Ad Studio.
- Customer contact via E-mail and Chat. At a later stage, there is also a possibility that customer contact by phone will be added.
- Manage all queries, requests and feedback received via chat to ensure a timely resolution and an overall positive client experience.
- Use critical thinking to craft thoughtful and custom-made responses to customer queries, and supplement with templated responses when needed.
- Identify sales opportunities that can either be passed onto our sales team or provide support yourself by acting as a consultative partner who thinks outside the box.
- Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
- Leverage internal systems to log issues and escalate technical queries to our internal support teams.
- Work occasional ad hoc support tasks outside of the general chat queue.
- Set eligible advertisers up on invoicing and submit ICR’s when required.
- Identify fraudulent activity and take action to mitigate risk.
- Assist with general billing queries and process refunds for eligible advertisers.
Requirements
- Native or near-native level German
- English at a B2 level or higher.
- Good communication skills and ability to provide world-class service to new and returning customers.
- An experienced chat customer success representative with a minimum of 6 months experience in a similar role
- Quick learner with excellent attention to detail.
- Critical thinker who can craft custom-made responses and does not fully rely on templated responses.
- Has an interest in advertising and marketing.
- Highly motivated, proactive, and adaptable to change.
- Excellent troubleshooting and problem-solving skills.
- Team player with the ability to work as an individual.
- Strong written and verbal communication skills.
- Flawless written communication skills in German on a native level
Benefits
- Competitive salary: 1648€ gross per month (house excluded) or 1,284.05€ gross per month (house + expenses included).
- Private health insurance
- Social activities, language lessons.
- First class ongoing training and development
- Career development opportunities
- Relocation package
Only CVs in English will be reviewed.
