German Client Care Consultant for a new online payment platform - Athens

We are looking for fluent German speakers to build and join the German department of a new platform for online payments.

If you are tech-oriented, communicative and ready to join an innovative team, read below!

Responsibilities:

Support customers via chat, e-mail, and some calls
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners
Work towards reaching targets as set out by the client statement of work as well as internal targets

Requirements

Fluent in German (minimum level C1-C2, oral and written)
Good command of English (minimum level B2, oral and written)
Excellent communication skills and good troubleshooting and problem-solving skills
Experience in customer success or customer care roles will be considered an asset
Basic technical skills
Ability to work from the office (Athens)
EU Passport

Benefits

Competitive monthly salary (14 salaries per year)
Health package
Mobile plan and special discounts on internet, mobile, landline connection
Paid training and development opportunities
Multicultural and modern working environment
Equipment provided
Special events as well as community & social responsibility initiatives
State-of-the-art premises, providing a great working environment with relaxing break areas