General Manager

Fast, Friendly, Local!

At Sudden Service, we are more than just gas and gummi bears. We are a meeting place for campers, construction workers, and career professionals. We are your party supply provider, biscuit baker, and coffee maker. We start your day off right and close your day out friendly. We are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path.

We are seeking customer service driven and dedicated leaders interested in continuing a career in the Retail C-Store Industry. We have a diverse employee community, made up of full and part-time students, second jobbers, retirees, veterans, and persons with disabilities from a variety of backgrounds, religions, and ethnicities. To be a successful people leader with us, you must be adaptable, accepting, and accountable.

Summary:
As a General Manager, you will be responsible for leading the day-to-day store and financial operations of a multi-million dollar business. As with any leadership position, General Managers are expected to have relatively open availability to support the needs of the business and effectively serve our guests. You will receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers, so when you hit the floor for the first shift you have the tools necessary for success.

Our GM’s develop and deploy a mix of skill sets: marketing strategies, technology troubleshooting, financial analysis/reporting, sales tactics, leadership methodologies, workforce planning, inventory management, supply chain solutions, vendor management, recruiting approaches, human resource functions, and safety compliance.

When You Work:

• Day Shift: 6 AM - 4 PM (1st Shift)
• Monday through Friday, occasional weekends
• Expected 50 Hour Workweek
• Overtime Exempt Status

What We Need:

• High School Diploma or GED equivalent
• 3+ years of retail, QSR, or coffee industry experience
• 3+ years management experience directly supervising staff
• Any equivalent combination of education and experience
• Passion for guest service and excellent interpersonal skills
• Passion for career development in self and others
• 18+ years of age
• Sufficient visual ability to check identification and process credit cards
• Ability to lift up to 50 pounds (carrying cases of milk, etc.)

What’s Available for You:

• Weekly Pay
• Quarterly Bonus Potential
• 401K Matching
• Affordable Healthcare Insurance
• Paid Training
• Paid Time Off
• Healthy Meal Perks
• Fuel & Store Discounts
• Tuition Reimbursement
• Pet & Life Insurance Programs
• Aggressive Referral Bonus Program
• Internal Preference for Promotions
• Ongoing Career Development Training

Compensation Structure:

• Pay Range: $45,000 - $50,000 Base
• Base compensation for Sudden Service is based on many factors, such as experience, store location, and sales volume of store. This can result in a wide range of pay.
• Bonuses are paid out quarterly. The bonus pool is calculated based on store profit factors. The General Manager and Assistant Manager(s) both receive bonuses, with the General Manager receiving 60% of the bonus pool.

What You Will Be Doing:

• Enhances the Guest Experience
• Coaches for Performance
  
• Upholds Operational Standard
  
• Builds High-Performance Teams
  
• Drives Results

Things We’d Prefer:

• Associates degree in Business Administration, Marketing, Hospitality, or a related field.
• Prior experience in a C-Store and/or food service environments.
• Prior supervisory experience.
• Experience working with Microsoft Suite of products.
• Bilingual applicants are encouraged to apply.

Who We Are:
Our parent, Tri Star Energy, is a growing, local, family-owned company with nearly two thousand employees and 150+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are a premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.

Tri Star Energy’s mission is “To build lasting relationships by serving our community.” Our people are driven by our core values: Strive for Balance, Expect Achievement, Be a Servant Leader, Have Integrity, and Be Committed. Join our awesome team today and be a part of setting a new bar for an industry on the rise!

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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