About the role:

As we continue to grow, we’re looking for a General Manager - Delivery Services to lead our delivery operations, ensuring seamless service execution, operational efficiency, commercial efficacy and customer satisfaction.

The General Manager - Delivery Services will oversee the end-to-end delivery network, managing carrier partnerships, optimising fulfillment operations, and ensuring service excellence. This role requires a strategic mindset to scale operations, enhance efficiencies, and drive profitability while maintaining a superior customer experience. You will collaborate closely with internal teams, including sales, tech, and operations, to refine our logistics solutions and expand our delivery capabilities.

Key Responsibilities:

• Forge and maintain strong relationships with key business partners and stakeholders (carrier relationships), providing the conduit for robust discussions and collaborations to achieve optimal business outcomes and solutions.
• Drive initiatives to expand Skutopia’s delivery capabilities, including new carrier integrations and service enhancements.
• Oversee all aspects of Skutopia’s delivery services, ensuring high performance across fulfillment, last-mile delivery, and logistics operations.
• Ensure swift and reliable delivery services to meet customer expectations for speed and timeliness while optimising operational efficiency.
• Implement strategies and processes to maximise cost-effectiveness across all aspects of delivery operations without compromising service quality.
• Manage delivery services to achieve and sustain profitability through effective cost management, pricing strategies, and revenue optimisation.
• Prioritise customer satisfaction and loyalty by providing a seamless, personalised, and delightful delivery experience that exceeds expectations.
• An extremely close pulse on delivery SLA’s holding partners accountable and being proactive to customers.
• Drive improvement in business performance through analysis of business intelligence and informed decision-making.
• Leverage deep expertise in freight forwarding to optimise international shipping operations and cross-border logistics and delivery solutions.
• Possess a strong understanding of the US/CA/EU/UK courier landscape, including rate structures, service levels, and key players in those markets.
• Partner with the leadership team, operations, tech, and growth teams in particular to design and implement SKUTOPIA’s delivery services strategy.

We think you will need:

• 8 - 12 years of experience in logistics, supply chain management, or delivery operations preferably in both domestic and global solutions.
• Strong leadership skills with experience managing fulfillment or last-mile delivery services.
• Proven ability to scale operations and optimise costs in a fast-growth environment.
• Highly developed analytical skills, with a track record of taking a data-driven approach to decision-making and process improvements.
• Exceptional communication skills, both written and oral, and confidence working with diverse stakeholders.
• High business acumen and familiarity with structuring commercial deals.
• Experience in eCommerce, 3PL, retail logistics, or tech-driven supply chain is highly regarded.
• High motivation and enthusiasm for a fast-paced environment, with multiple ongoing projects.

What’s in It for You?

• Opportunity to work in a dynamic, purpose-driven company shaping the future of logistics.
• Competitive salary and benefits package.
• Career growth opportunities as a leadership role.
• A supportive and inclusive workplace that values innovation, collaboration, and personal development.
• Being a part of a company that deeply values our culture and our people.
• Work with an amazing bunch of people.