Robbins Recruiting Solutions has partnered with a multi-brand residential HVAC, electrical and plumbing company to find a General Manager.
They are dedicated to creating a differentiated experience within the home services industry through building an enterprise comprised of high-quality and growing brands, supported by a best-in-class organizational culture, team, and operating model. The business aspires to triple in size in the next few years (and has done so in the last 2 years) driven by an aggressive acquisition and organic growth strategy combining the best of our local brands’ teams and processes with a strong profitable growth-focused enterprise structure.
As General Manager, you will plan and oversee the daily operations of the branch location to ensure budget and Key Performance Indicators (KPI’s) are achieved.
The Idea Candidate will be:
An independent and organized candidate who is passionate about process improvement and adapts well in a fast-paced environment.
A Level 5 leader who empowers, enables, and creates a rewarding and fulfilling environment for the team.
Able to partner closely with senior leadership and business partners at all levels effectively.
Responsibilities:
Responsible for overall success and management of team
Lead employee teams to provide customers with 5-Star Service
Assume full operational responsibility for profit and loss related activities
Establish a team culture among all personnel that is transparent and supportive
Conduct 1:1s weekly with all direct reports
Monitor and manage the policies and procedures
Monitor and assess job satisfaction of all employees by conducting annual performance evaluations of all employees
Performing financial and Key Performance Indicators (KPI) analysis of the company to identify any potential problems or areas of needed growth
Handles discipline and termination of employees as needed and in accordance with company policy.
Measures productivity by analyzing performance data, financial data and activity reports
Serve as support agent of the Company initiatives. Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations.
Assists with budget preparation for the location
Develop new programs to drive organic growth
Qualifications:
Bachelor’s degree preferred but not required
At least 5 to 7 years of experience managing a service team
Proficient in Microsoft Office Suite or related software
Ability to interact and execute at all levels of the company
Excellent verbal and written communication skills
Professional attitude in leadership and financial meetings
Organizational skills and attention to detail
Analytical and problem-solving skills
Sense of urgency and strong interpersonal skills
Financial Acumen – ability to read and interpret financial statements
Comfortable with a fast-paced, multi-task and agile working environment
Team player – flexible, able to adjust to shifting priorities; positive “can-do” attitude
Ability to travel up to 1 to 3 days monthly
This position is based in Cleveland, OH with limited travel to the region that it supports, as well as our corporate headquarters, as needed. We offer an attractive compensation and benefits package, to include base salary, target bonus, equity, and additional benefits such as medical/dental/vision options, retirement/401(k) plan, etc. The opportunity for growth within this evolving and fast-growing organization is excellent. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of
race, religion, color, national origin gender, sexual orientation, age, marital status, veteran status, or disability status.
