General Manager - Chicago

About Next|Health Next Health is a leader in the health optimization and longevity industry, dedicated to revolutionizing wellness through advanced medical solutions and cutting-edge technology. We offer a comprehensive approach to health that includes hormone replacement, IV therapy, aesthetics, and more. Our mission is to empower individuals to achieve their healthiest, most vibrant selves. Your Impact The General Manager is a dynamic leader with extensive experience in managing luxury operations, driving revenue growth, and enhancing customer engagement. This role is responsible for executing high-impact operational strategies, including membership acquisition and retention, staff leadership, and overall revenue optimization. Additionally, the General Manager is committed to driving and modeling exceptional customer service, ensuring a premium experience that fosters loyalty and satisfaction. By aligning with Next Health’s objectives, this role enhances patient care while maximizing profitability and long-term business success. Job Description As General Manager, your responsibilities will include: - Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery. - Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders. - Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy. - Ensure all patient care and services not only meet but exceed industry and regulatory standards. - Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk). - Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions. - Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration. - Drive financial sustainability by managing the facility’s financial performance and aligning business operations with revenue goals. - Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility. - Collaborate with the sales and marketing division to generate location-specific business growth. - Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale. - Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality. - Ensure a safe and secure environment for patients and staff while maintaining the facility’s aesthetic appeal and functionality, addressing maintenance issues promptly. What to Expect / What You’ll Do Lead and inspire daily operations to ensure the healthcare facility runs efficiently and effectively Motivate and manage a dedicated team of physicians, nurses, and administrative staff to deliver exceptional care Champion high-quality patient care, ensuring all services exceed regulatory and industry standards Strategically manage budgets to drive financial sustainability while optimizing resources Develop and execute innovative strategies to grow revenue without compromising patient care excellence Identify and pursue new business opportunities, service lines, and partnerships to expand the facility’s impact Enhance operational efficiencies to maximize profitability and streamline processes Collaborate with marketing and business development teams to attract new patients and strengthen the facility’s presence Foster meaningful relationships with patients, healthcare providers, and community stakeholders to build trust and loyalty Create a safe, secure, and welcoming environment for all patients and staff Elevate the patient experience by implementing top-tier customer service standards and practices Actively address patient concerns with empathy and efficiency to build long-term satisfaction and trust Empower staff with training and tools to deliver compassionate, patient-centered service Monitor patient feedback and satisfaction metrics, using insights to continuously improve and innovate What You’ll Bring - Demonstrated success in leading and managing complex operations. - Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred). - 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting. - Demonstrated ability to lead and manage a team of healthcare professionals. - Strong financial management skills and experience. - Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc. - Proven ability to identify, troubleshoot, and resolve internal and external conflicts. - Effective liaison with a diverse range of internal and external stakeholders. - Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders. - Familiarity with healthcare regulations and industry standards. - Strong business acumen. - Capacity to work both independently and collaboratively within a team. - Self-driven and motivated. - Outstanding customer service skills. - Naturally outgoing and friendly demeanor. - Proficient in technology and resourceful in its application. Our Culture & Perks We're a patient-centered healthcare facility with a culture that values excellence, compassion, and teamwork. We offer: - OUTSTANDING compensation package available! - Exciting GROWTH prospects for advancement as we expand our operations! - A supportive and inclusive work environment - Meaningful work that makes a difference for our patients - Performance Based Bonuses - Healthcare coverage - 401(k) retirement savings plan - Paid Time Off - Paid Holidays - Employee discounts - Training and development - Wellness resources