General Manager

JOB TITLE: General Manager

LOCATION: Heathrow Airport

REPORTING TO: Customer Service Director

WORKING HOURS: 40 hours per week, Monday to Friday

SALARY: Competitive

Purpose: 

We are looking for a dynamic and experienced General Manager to lead our operational teams across Cabin Cleaning, Security, and VIP services. You’ll play a key role in delivering outstanding service, ensuring compliance with contracts, driving efficiency, and fostering team growth while maintaining a safe and productive environment.

Key Responsibilities:  

General Duties

• Leadership: Motivate and mentor teams to deliver excellent performance and foster a strong team culture.
• Customer Relations: Build and maintain strong relationships, understanding and meeting client needs.
• Operational Excellence: Oversee quality management, audits, and compliance with Health & Safety regulations.
• Financial Management: Manage budgets, monitor performance, and drive cost efficiencies.
• Growth and Development: Identify business opportunities, lead projects, and support staff training and development.

Required Experience and Skills: 

• 3+ years of senior management experience in aviation, including Aircraft Cabin Cleaning and Security Operations.
• Proven track record of business transformation and delivering exceptional customer service.
• Strong leadership, communication, and people management skills.
• Financial acumen with P&L accountability and experience in driving business growth.
• NEBOSH/IOSH certification and excellent IT skills (MS Office).
• Flexible, proactive, and results-driven approach.

We pride ourselves on our core values: Respect, Collaboration, Integrity, Innovation, Excellence, and Trust. These guide how we work together and serve our clients.

If you’re ready to lead with purpose and make a real impact, apply now to join our team!

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.