We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
We are seeking a detail-oriented and accurate General Accounting Specialist to join our fast-paced call center environment. You will be responsible for providing exceptional customer service while processing financial transactions, maintaining accurate accounting records, and resolving customer inquiries related to general accounting matters.
Job Responsibilities:
- Handle inquiries via phone and email, specifically addressing issues related to invoices, payments, statements, and account balances
- Process a high volume of accounting transactions efficiently and accurately, including accounts payable, accounts receivable, and general ledger entries
- Follow directions on method and processes of account reconciliations, trouble-shooting and escalating issues as needed
- Respond to customer emails and calls in a courteous, professional, and timely manner
- Reconcile bank statements and identify discrepancies
- Prepare and maintain accurate accounting reports and documentation
- Own account reconciliations during the month-end closing procedures
- Ensure adherence to Generally Accepted Accounting Principles (GAAP) and internal accounting controls
- Stay up-to-date on company policies and procedures related to accounting practices
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
Minimum Qualifications:
- Associate's degree in Accounting or a related field, or equivalent experience
- 2 years of experience in a general accounting role
- Strong understanding of accounting principles and practices, including accounts payable, accounts receivable, and general ledger
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
- Excellent data entry and mathematical skills
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, deadline-driven environment
- Experience with accounting software (e.g., QuickBooks, SAP) is a plus
Core Competencies:
- Accounting Principles
- Accounts Payable
- Accounts Receivable
- General Ledger
- Customer Service
- Call Center Operations
- Data Entry
- Accuracy
- Attention to Detail
- Communication Skills
- Interpersonal Skills
- Problem-Solving Skills
- Time Management
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
