Career Level Summary
Requires working knowledge and experience in own job discipline and broadens capabilities
Continues to build knowledge of the company, processes and customers
Performs a range of assignments related to job discipline
Uses learned and prescribed guidelines or processes in analyzing situations
Receives a moderate level of guidance and direction
Critical Competencies
Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for
Idea Creation: Provides ideas and designs new solutions, methods and products to update what existed prior
Key Responsibilities
Monitor and provide maintenance for all related infrastructure
Ensure the control, integrity, and accessibility of the cloud environment for the enterprise
Lead Workload/Workforce Management and Optimization related tasks
Mentor and assist Rackers across the Cloud Function
Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products
Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
Collaborate and share knowledge with other Engineers and Administrators on the support floor
Person Specification
Knowledge
Proficient knowledge of Cloud Platform Products such as GCP
Proficient skills in at least one of the following languages: Python, Microsoft, Linux
Proficient skills with git and git workflows
Proficient skills in leveraging CI and CD tools to automate testing and deployment
Knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems
Knowledge of at least one configuration management system such as Chef, Bash or other such tools
Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services
Knowledge in the application of current and emerging network software and hardware technology and protocols
Requires conceptual knowledge in own job discipline and broadens capabilities
Understands key business drivers; uses this understanding to accomplish own work
Skills
Passionate about technology and has a desire to constantly expand technical knowledge
Detail-oriented in documenting information and able to own customer issues through resolution
Able to handle multiple tasks and prioritize work under pressure
Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
Strong written and verbal communication skills, both highly technical and non-technical
Ability to communicate technical issues to nontechnical and technical audiences
Education
Required
Bachelor’s degree in Computer Science or any specialization
Requires Cloud Professional Exam Certificates: GCP.
Required
4-7 Experience on Google Cloud
Should be willing to work in EMEA shift
Experience with cloud platforms, open-source databases and caching layers
Technical customer support experience in a cloud hosting/technology environment
Physical Demands
May require work on non-traditional shifts
Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24x7 operations
A willingness to work weekends and/or holidays when required as the business dictates
