About Agilysys
Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloudnative SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, br /including point-of-sale (POS), property management (PMS), inventory and procurement, payments, br /and related applications, to manage the entire guest journey. Agilysys is known for its leadership in br /hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in RD and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, Oceana, and India with headquarters located in Alpharetta, GA./ppbr /strongAbout the Role/strongbr /Based in our Alpharetta Georgia office and reporting into the Senior Vice President and General br /Counsel, The Gaming Licensing Coordinator is responsible for managing the full lifecycle of personnel gaming licenses across various jurisdictions, ensuring compliance with regulatory standards. This critical role involves overseeing license applications, renewals, and compliance reporting, while serving as the primary liaison between Agilysys and regulatory authorities.br /Working closely with internal teams - such as Legal, Product Development, Professional Services, and Customer Support teams, the coordinator gathers necessary documentation and ensures that br /licensing procedures are completed accurately and on time. The role requires an understanding of br /gaming licensing or similar personnel licensing regulations and an ability to navigate complex legal br /frameworks. Additionally, the Coordinator will proactively monitor regulatory developments, identify br /compliance risks, and recommend strategies to mitigate them. Maintaining meticulous records, ensuring timely renewals, and managing interactions with licensedbr /employees and gaming regulators are essential aspects of the position. Strong communication and br /organizational skills are critical to successfully balancing the diverse demands of the role.br /This position offers growth opportunities, including expanding responsibilities in compliance oversight and process improvements, making it ideal for someone with a passion for regulatory precision and collaboration./ppstrongKey Responsibilities/strongbr /strongLicense Application Process: /strongbr /• Oversee and lead the end-to-end process of preparing and submitting gaming license br /applications and renewals across various jurisdictions. This responsibility includes:br / Researching and identifying the personnel licensing requirements for each jurisdiction, br /ensuring full understanding of applicable laws and deadlines.br / Coordinating with licensed personnel and internal stakeholders (Legal, Product br /Development, Professional Services, and Customer Support teams) to gather necessary br /documentation.br / Completing and submitting license applications with precision, ensuring all required br /materials are included and meet regulatory standards.br / Maintaining a comprehensive calendar to track application deadlines, submission br /timelines, and any follow-up requirements from regulators./ppbr /strongDocumentation Management: /strongbr /• Develop and implement a structured system for managing all gaming licenses, permits, and br /related documentation, ensuring accuracy and easy accessibility. This involves:br / Organizing digital and physical records for all gaming licenses in a centralized, secure br /database.br / Monitoring expiration dates and initiating renewal processes well in advance of br /deadlines to ensure no lapses in compliance.br / Regularly auditing the document management system to ensure completeness, br /accuracy, and proper categorization of all licensing documents.br / Coordinating with Legal to update documentation as new regulatory requirements br /emerge./ppstrongRegulatory Compliance Monitoring: /strongbr /• Continuously monitor the regulatory landscape for changes in licensing requirements. This br /responsibility entails:br / Researching and staying up to date on all changes to gaming regulations that may br /impact Agilysys and its personnel.br / Communicating any changes in regulations to relevant internal stakeholders, providing br /guidance on the implications of new laws, and ensuring compliance with updated br /requirements.br / Proactively identifying potential regulatory risks and developing strategies to mitigate br /non-compliance risks, ensuring the company remains in good standing with all relevant br /gaming authorities./ppstrongInternal Collaboration: /strongbr /• Serve as a liaison between the Legal, Product Development, Professional Services, and Customer br /Support teams to facilitate the successful preparation of license applications and compliance br /reporting. Key tasks include:br / Collaborating with the Legal team to ensure that all documents meet the necessary br /legal standards and are appropriately formatted for submission.br / Ensuring timely communication with cross-functional teams regarding the status of license br /applications, any upcoming deadlines, or changes in regulatory requirements that could br /impact service delivery timelines.br / Acting as a bridge between operational teams and regulatory requirements, translating br /complex legal or regulatory information into actionable steps for business./ppstrongExternal Communication: /strongbr /• Act as the primary point of contact for regulatory agencies. This role involves:br / Developing and maintaining positive working relationships with regulators to facilitate br /smooth communication and quick resolution of any issues.br / Handling all inquiries from regulatory bodies regarding applications, providing additional br /documentation, and clarifying any questions that may arise during the review process./ppstrongReporting and Monitoring: /strongbr /• Generate reports on the status of gaming licenses, renewals, compliance activities, and any br /associated risks./ppstrongTraining and Education: /strongbr /• Develop training materials and lead educational sessions for internal teams to ensure a clear br /understanding of gaming regulations and compliance obligations./ppstrongRisk Management: /strongbr /• Identify and assess potential risks to the company’s gaming licenses and develop strategies to br /mitigate compliance risks. This includes reviewing internal processes to ensure alignment with br /regulatory requirements./ppstrongProcess Improvement: /strongbr /• Regularly evaluate the gaming license management process, identifying inefficiencies or areas br /for improvement. Recommend and implement changes to streamline workflows and improve br /overall efficiency./ppstrongOther duties as required./strong/ppstrongQualifications, Experience and Key Skills:br //strong• Bachelor’s degree in business administration, Legal Studies, or a related field. br /• Minimum of 3 years’ experience in gaming license administration, regulatory compliance, or a br /similar role with a services organization. br /• Ability to interpret and apply complex regulatory frameworks.br /• Understanding of gaming regulations and licensing requirements for individuals strongly preferredbr /• Demonstrated knowledge of global data confidentiality requirements and the ability to manage br /sensitive information in compliance with local, national, and international data privacy laws br /(e.g., GDPR, CCPA).br /• Excellent organizational and project management skills, with the ability to manage multiple br /projects and deadlines simultaneously.br /• Strong written and verbal communication skills, with the ability to interact professionally with br /internal teams and external regulatory bodies.br /• Proficiency in Microsoft Office Suite and relevant software applications.br /• Ability to work both independently and collaboratively in a fast-paced environment./p
