Games Management System (GMS) Specialist

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Games Management Systems (GMS) Specialist

The Games Management System (GMS) Specialist will be responsible for ensuring the successful delivery of applications and platforms that enable the planning, delivery, and/or operations of the Olympic and Paralympic Games. Reporting to the Manager of Business Systems Technology for Games Management Systems, they will work closely with functional areas which may include Accommodations, Ticketing, or Transportation to deliver technical solutions that support the operations and delivery of the Olympic and Paralympic games.  They will use project and product management strategies to collaborate across service providers and LA28 business teams and ensure on-time delivery of required functionality.

Key Responsibilities:

• Work with business teams and service providers to document current/future state processes 

• Manage requirements, including: 
  • Elicitation, discovery, and documentation of requirements to support functional needs of business teams 
  • Tracking delivered functionality against project schedules
  • Understanding system architecture and identifying impacts to integrated platforms
  • Validation of technical solutions against requirements to ensure they solve business needs 

• Manage risks and issues, recommend and implement mitigation actions  

• Develop system and process expertise to support testing and/or troubleshooting
  • Characterization, documentation, and communication of bugs and issues as needed 

• Create technical and functional documentation to support
  • Test Cases
  • User Guides
  • Training Material 

• Analyze data sets with tools (e.g., Excel) to identify gaps or discrepancies, and perform simple transformation 

• Ensure delivered platforms meet accessibility standards 

Background & Qualifications:

• Experience working within a Software development lifecycle (SDLC) framework to deliver SaaS applications 

• Solution Selection methodology 

• Project or product management
  • Agile, Waterfall  
  • 3rd party licensed or custom-built applications 

• Proficiency with MS Excel, Powerpoint, Word 

• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) 

• Ability to work effectively to tight deadlines 

• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships 

• Extremely detail-oriented with excellent organizational and project management skills 

• Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable 

• Strong communication, team building, and interpersonal skills 

• Well-developed problem-solving skills and ability to work independently to resolve issues 

Expectations:

• Project management software tools, e.g. Smartsheet, Jira 

• Prior experience in Sports, Entertainment, or Events preferred but not required 

• Ability to work effectively in a close team environment, providing project management and supporting technical abilities for various projects and initiatives  

• Proven ability of building good interpersonal relationships with people across the organization, while balancing assertiveness and setting expectations with diplomacy  

• A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego  

• Ability to implement and manage change effectively  

• An excitement for the committee's mission of building the best Olympic and Paralympic Games, while thinking differently all along the way  

Education:

• Experience in delivery of technical systems 
• Bachelor’s Degree and at least 4 years of related experience or equivalent work experience 

The annual base salary range for this position is $75,000 - $90,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.