Game Master - German Speaking - 12 Months FTC

Job Summary:

A new and exciting opportunity has arisen at Square Enix UK, with the current expansion we are currently looking for a Game Master fluent in German language to provide superior in-game quality of service and support to our online players of FINAL FANTASY XI & XIV, using our in-house communication tools. If you speak German fluently, please apply as we are assessing all candidates for the role, with and without experience of playing FFXIV. This vacancy is available on a 12 months fixed term contract.

Requirements

Key Deliverables:

• Answer players’ in-game questions & requests in English and German
• Record and tally up enquiries
• Translation of texts (from English to German)
• Monitor and moderate official forums

Key Stakeholders:

European Game Master Manager, European Customer Support Director, C&S Team

Knowledge & Experience:

Essential:

• Knowledge and interest in games and IT hardware
• Bilingual in English and German

Desirable:

• Previous Game Master/MMORPG experience
• Experience in call centre or customer service working environment
• French or Japanese language proficiency

Competencies, Skills & Attributes:

Essential:

• Microsoft Office
• Gaming technology and software
• Interest in Gaming (can be taught)

Other:

• Excellent communication skills (verbal and written skills)
• Strong sense of customer service
• Meticulous attention to detail
• Flexible (role is shift based)
• Well organised and able to adhere to set policy & procedures
• Operate efficiently under pressure

Please note that Square Enix does not accept speculative candidate submissions from recruitment agencies.

Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious, belief, sexual orientation or physical ability.

Our pledge to D&I

At Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change.

Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality.

We are also proud to partner with UKIE's Raise the Game pledge, BAME in Games and Women in Games, to name a few.

Hybrid Working Policy

Square Enix is pleased to be an employer that offers flexibility within the workplace.

We have a hybrid working policy which allows employees to work from the comfort of their home, three days per week, and in our amazing Blackfriars office for the other two.

Or, if being in the Office is your preference, you can choose three days working from our office and two days working from home. The choice is yours!