G271SA2 - Mid Level Tier 2 Help Desk - Cleared

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements

TS/SCI with poly required

• High School Degree/GES and 15 years of related experience
• A Bachelor of Science may be substituted for 5 years of experience
• Hardware experience
• Remote assistance
• Remote desktop

One of the Following Certifications Required:

• A+
• Network+
• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+
• CND
• SSCP
• CASP
• CCNP Security
• CISA
• CISSP
• GCED
• GCIH
• CCSP

Benefits