Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
Foster a culture of collaboration, innovation, and continuous improvement within the team.
Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
Manage financial resources, including budget planning and cost control measures.
Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Requirements
TS/SCI with poly required
High School/GED and 25 years of related experience
Bachelor of Science may be substituted for 5 years of experience
Ability to collaborate effectively across departments and with external stakeholders
Customer focused and result oriented
Demonstrated experience in team leadership, strategic planning, and project management
Excellent communication and interpersonal skills
Senior Level Management
Strong analytical and problem-solving abilities, with a keen attention to detail
Strong technical background with expertise in enterprise IT services
One of the Following Certifications Required:
CCNA Security
CySA+
GICSP
GSEC
Security+
CND
SSCP
CASP
CCNP Security
CISA
CISSP
GCED
GCIH
CCSP
Desired:
Information Technology Infrastructure Library (ITIL) V3 knowledge
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