Fulltime Internship in IT Support (f/m/d)

You will be part of the AutoScout24 Employee Technology team, comprising 15 support and system engineers responsible for network, devices, Identity & Access Management, collaboration & productivity tools, Unified Communications, and many more. The Employee Technology (ET) team covers over 1200 colleagues across 19 European sites. Our mission is to boost our colleague’s productivity by providing an amazing IT experience with a human touch.

At AutoScout24, we appreciate different lifestyles and cultural backgrounds. We welcome diversity as a strength. Our organization is, e.g. made up of more than 50+ different nationalities, all working together inclusively and respectfully.

What you’ll do:

• Be the contact person in our helpdesk in our Munich office, supporting in-house and remotely our colleagues
• Handle support tickets and requests via Slack & Jira
• Prepare notebooks and accessories (e.g. headsets), and test if they are working well
• Communicate with manufacturers and dealers in warranty and guarantee cases
• Prepare the technical Onboarding of new employees
• Provide technical support at our internal events (online and in-person)

What you should bring:

• Passion for Technology
• Studying IT or similar field is required
• Past working experience would be a plus, but not a must

Technical skills:

• Basic knowledge of MS Windows, Mac OS and iOS
• Good knowledge of MS Office Products
• Experience with Active Directory, Exchange, or Jira would be a plus

Soft skills: 

• Fluency in English. 
• We are looking for someone who takes initiative and is proactive in their approach.
• The ideal candidate should have excellent communication skills, both verbal and written
• Good analytical and problem-solving skills
• Good interpersonal / customer service skills
• Interest in learning, developing themselves, and growing

If this appeals to you but you are in doubt about how exactly your skills match our requirements - we value personality, ambition and an open mind. Don’t hesitate to get in touch and present your personal strengths to us.