Full Time Client Services/Receptionist

North Shore Veterinary Specialist Centre, Artarmon, Sydney - Full Time Client Services/Receptionist- Admin Role 

North Shore Veterinary Hospital and Veterinary Specialist & Emergency Centre is a general practice and Specialist Referral Veterinary Hospital which has a 24-hour emergency service 365 days per year. It is one of the busiest Veterinary Hospitals in Sydney, located in Artarmon and walking distance from St Leonards or Artarmon Stations. 

Due to Staff Movement, we are searching for a talented Permanent Full Time Client Services/Receptionist. 

This new member of staff will know how important a functioning cohesive front of house team play in a successful Veterinary Practice and would suit someone with a Client Service/Reception/Admin career wanting to work where the action is.

Your bonus?  -  Caring for our client's beautiful 4-legged family members.

Essential Criteria:

• Passionate and committed to caring for our patients and clients.
• Proven experience in a strong customer service role.
• Exceptional customer service and communication skills.
• Possess an excellent work ethic, is reliable and has a stable work history.
• High emotional intelligence.
• Excellent written and spoken English.
• Motivated with high energy level.
• Intermediate to advance level of computer skills in Word and Excel.
• Strong ability to multitask under sometimes stressful conditions.
• Able to work in a team environment and take direction.
• Ability to keep calm under pressure.

Duties Include but are not limited to:

• Greeting and managing clients and patients.
• Answering extremely busy phone lines.
• Scheduling appointments for multiple veterinarians.
• Client and patient data management.
• Dealing with high volume of emails.
• Bank reconciliations.
• Processing pet insurance claims/pathology results.
• Providing administrative support to veterinarians and management.
• Cleaning of Reception areas.
• Helping clients with OTC products.
• Stock deliveries and unpacking.

What We Offer

• An interesting, rewarding and varied role in a dynamic environment.
• Access to a great support network within the VetPartners community.
• Employee Assistance program.
• A working environment based on trust, respect, harmony, professionalism and the ability to support and nurture one another as a team.
• Remuneration is above award and based on experience.

Experience in client services/reception in a veterinary practice or in a medical environment is preferred. However, if you have extensive history in a customer service role in another industry, we would be keen to hear from you too. 

Knowledge of RxWorks/ezyVet would be an advantage but we are willing to train the right candidate.

VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please email your resume to [email protected]

Unfortunately, phone enquiries regarding the position are unable to be answered.

Please note only shortlisted candidates will be contacted.

#NSVH

Reference RR-6274