Job Description

• Analysing the enhancement requests for existing products to ensure validity and appropriateness of enhancement requirements.
• Understanding the probable implications of enhancement of the product operations at existing clients and working out appropriate actions under the guidance of Team Lead Software Development.
• Ensuring flexibility while addressing customer requirements for enhancement through adding appropriate parametric fixing.
• Implementing appropriate and timely bug fixing, version upgrade related procedures to ensure smooth processes at clients end.
• Accurately analyzing the issues reported by Implementation and Help Desk teams and providing guidance and necessary knowledge to resolve them at their level.
• Creating appropriate implementation utilities so as to empower them implementation team to independently handle on-site installations.
• Organizing timely meetings with Implementation and Help Desk Teams to understand their technical assistance related requirements and completing them on priority after validation with Team Lead Software.
• Periodically interacting with Implementation and Help Desk Team to update on unresolved issues and implementing the permanent solution in Sharing consultation with Team Lead Software Development.
• Updating development documents with the changes carried out in the support releases and keeping track of enhancement/development.
• Upgrading one's product and technical knowledge periodically to ensure immediate solutions to customers technical requirements independently.

• BE / MCA / BSC(IT)

The hiring company is a VALUE BASED organisation and has a very low attrition ratio with an excellent work culture.