Aren’t you tired of waiting for 2 hours to just get connected to a representative when you need customer service? Channel Talk is an all-in-one customer service platform that helps businesses give VIP concierge experience to regular customers. We’re from Korea and Japan, the 2 countries most well known for having high bars for customer service. And, we’re here to change the culture in Customer Service in the US!
Channel Talk is in Series C and is one of the fastest growing B2B SaaS startups in Asia. We’ve continuously made more than 2x growth and 98% retention rate for the past 5 years and have 140,000 global customers, such as New Balance, Salomon, and Arc’teryx. We opened a NYC office this summer in Soho and are looking for someone who is adventurous to go Zero to One with us.
What You'll Do
- (Be human with them) Conduct outbound prospecting activities, including social outreach and warm messaging to engage with potential customers, especially fashion and beauty brands
- Actively listen to and identify potential customers’ needs and wants
- Create and maintain a pipeline of qualified leads to opportunities through effective strategies
- Close new accounts and retain and grow customer relationships
- Provide feedback gathered from interactions with perspectives and customers and daily progress report to the US team leader and the CEO
What You Won’t Do
- Sit in your room and only make calls and send 100+ emails every day (You’re not a robot and don’t be a robot)
- Set up a meeting without knowing what prospects need
Who You Are
- 5-7 years of experience in SaaS sales
- A book of business in fashion/beauty eCommerce
- Experience selling into e-commerce/DTC brands with a focus on fashion and beauty
- Comfort with every step of the sales cycle from cold prospecting through close.
- Understand the value of good customer service
- Curiosity, customer, data driven
- Passionate about learning and improving
Salary range
- Total Compensation: $100,000-200,000
Perks & Benefits
- 15-day PTO (if you need more, we give you more)
- Flexible work hours (If you work late, get some sleep and start the next day late.)
- Latest MacBook Pro or equivalent
- $200 Transportation allowance
- 100% paid employee health benefit options
Location
- New York City Metropolitan Area, United States
There is no such thing as a ‘perfect’ candidate. We may still consider candidates that demonstrate potential to grow. We respect, promote and encourage diversity for equal employment opportunities, and encourage you to apply if this role excites you.
