Fulfillment Operations Coordinator

How will this role have an impact?

Signify Health is seeking a Fulfillment Operations Coordinator to join our dynamic Fulfillment Ops team. The Fulfillment Operations team enables our expansive clinical network by ensuring all clinical staff are equipped with the right supplies, at the right place, and right time for each member they visit. The Fulfillment Operations Coordinator is responsible for supply order intake, triage to vendor partners, and fulfillment tracking of all clinician supply requests across the network. This role is also responsible for the intake of return supply shipments and triaging equipment for proper re-fulfillment or disposal, along with standard QA protocols for managed devices.

Additionally, the Fulfillment Operations Coordinator manages all clinician support and communication inquiries related to supply orders and shipment statuses, including coaching clinicians on supply management and reorder best practices.  This role reports directly to the Fulfillment Manager within the Clinician Experience Operations organization and is based in the Signify Health headquarters office in Dallas, TX. 

Logistics:  This is a hybrid role.  Applicants must reside within commuting distance of our Dallas Headquarters located at 4055 Valley View Ln, Dallas, TX 75244

What will you do?

• Ensures each clinician has adequate supplies to perform IHE and diagnostic and preventative services as scheduled.
• Pull daily reports to establish work lists to manage the fulfillment of initial supply shipments to newly onboarded clinicians to the Signify network.
• Pull daily reports to aggregate resupply order requests from the existing clinician network and aggregate into bulk order files for submission to respective vendor partners and fulfillment distribution centers.
• Engage with Signify supply vendor and fulfillment distribution center partners to ensure timely action on bulk order submissions within established SLAs.
• Manage the receipt, inspection, and proper disposition of supplies returned from the clinician network.
• Manage all aspects of tracking the end to end lifecycle of limited inventory devices inclusive of outbound shipment, return shipments, intake, QA, maintenance, and planned device movements across the clinician network.
• Provide excellent customer service and respond to all clinician inquiries related to supply questions and supply order status within established response time SLAs.
• Demonstrate accountability for ensuring all required response time SLAs and order management SLAs are met; inform and make recommendations on these SLAs as the business evolves or trends shift.
• Ability to work overtime, as needed
• Located in DFW metro and able to be in office a minimum of 2 days per week

We are looking for someone with:

• Bachelor's degree in a related field - an equivalent combination of training and experience may be considered instead of a degree
• 2+ years in a Support or Operations role in a corporate environment of a similar size/complexity is preferred
• 1+ years experience in researching and diagnosing complex problems with the ability to resolve independently
• Exceptional time management and organizational skills with high attention to detail
• Excellent verbal and written communication skills
• Experience managing an end to end recurring process; seeking to find areas of improvement
• Experience with cross-functional collaboration
• Proficiency with with Google Sheets / Excel and broader Google Suite platform
• A strong desire for learning and professional growth
• Enthusiasm to contribute to a positive team culture and environment while owning and performing on individual tasks
• Ability to balance strong business capabilities and high business ethics with a commitment to operational and service excellence

The base salary hiring range for this position is $17.00 to $28.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.