CookUnity is hiring a

Fulfillment Manager

New York, United States

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

The Role

As Fulfillment Manager, you'll be responsible for providing a best-in-class experience to our eaters and our chefs.

Your time will be spent running the daily operations of the fulfillment department, as well as driving improvement measures, and operational strategy.

Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth.

Responsibilities

  • Help build a fulfillment team providing them with necessary tools, proper training and quality direction
  • Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
  • Ensure compliance of health and safety policies
  • Collaborate with Customer Experience to continuously improve the customer experience
  • Troubleshoot issues and provide solutions to complex fulfillment challenges

Qualifications

  • 1+ years of management experience
  • Previous experience in fulfillment operations is highly valued.
  • Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement
  • Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.)
  • Outstanding communication and organizational skills.
  • Being able to speak conversational Spanish and/or another language is a plus

Benefits

  • 🩺 Health Insurance coverage
  • ⛱ PTO policy and paid sick days
  • 📈 We grow, you grow: Stock Options Plan granted on Day 1.
  • 🌟 Eligible for bi-annual performance bonus
  • 🐣 Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid
  • 🕯 Compassionate Leave: 3-5 days each time the need arises
  • 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
  • 🧘🏽‍♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
  • 👩🏾‍🏫 Personalized Spanish coach

🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Pay Range for this position
$55,000$60,000 USD

 

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

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