Location: Wilberforce Health Centre
Hours: Rotating shifts
- Week 1: Tuesday 12.30pm-5.00pm & Friday 12.30pm-5.00pm & Saturday 8.00am-12.00pm
- Week 2: Tuesday 12.30pm-5.00pm & Friday 12.30pm-5.00pm
Pay: £11.75 per hour
Role Overview
Reporting to the Office Manager, the Front of House Representative will be responsible for providing a ‘world-class’ front of house welcoming environment to all visitors and public entering our public facility, including delivering a professional, helpful, caring and informative service to all visitors. The successful person will also be responsible for the coordination of meeting room bookings, hospitality requests and providing an overall support service to the site on behalf of Sewell Facilities.
To learn more about Sewell Group and Sewell FM, please follow the link below:
Facilities Management experts - Sewell FM (sewell-facilitiesmanagement.co.uk)
Home - Sewell Group (sewell-group.co.uk)
Key responsibilities:
- Provide world class front of house customer service
- Be the brand of Wilberforce Health Centre, staying confidential, empathetic, and respectful to all patients and visitors to the centre
- Welcome and provide a signposting service to patients and visitors, acting as a central point of contact for the site
- Engage with patients to actively contribute to the promotion of good health (training provided)
- Liaise with tenants, contractors, and landlord of the site to ensure that the building maintains the high standards expected
- Booking coordination for shared meeting rooms on site, including catering and hospitality orders and coordination of relevant presentation equipment as needed
- Receiving deliveries & incoming/outgoing mail, along with distributing it to various tenants
- Answering telephone calls and taking messages for tenants
- Maintenance of on-site record keeping such as Fire Safety and Infection Control
Requirements
Skills & Attributes:
As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following:
- A strong belief in delivering great customer service
- A passion for working with people
- Previous experience working in a customer service orientated environment
- A positive, approachable and professional attitude and demeanour
- Excellent organisational and communication skills with the ability to prioritise a variety of tasks
- Be computer literate (Microsoft Office)
- Have the ability to work both as a team member, and on alone in a busy working environment
- Possess a positive approach to learning, development and progression
- Have a flexible attitude towards hours worked and the interest in supporting the wider team during holiday and sickness periods
Sewell Group is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.
As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.
Benefits
- 22 days holiday (plus Bank Holidays), pro-rata
- Being a Co-Owner of Sewell Estates, learn more here: Employee Ownership - Sewell Group (sewell-group.co.uk)
- Auto Enrolment pension
- Staff discounts
- High Street & Retail discount schemes
- Bike 2 Work Scheme
- Technology Scheme
- Paid Parental Leave and Sickness Absence schemes
Click here to take a look at our flexible reward and benefits offer!
