Front of House Receptionist and Office Administrator

About Zeno Group 

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

 

Zeno London is the London office of Zeno Group, an international communications agency. We’re part of a vibrant, fast-paced network working with a portfolio of famous brands including Lenovo, Campari Group and Kraft Heinz. 80 people strong, our London team delivers award winning communication and digital campaigns that drive awareness, shape attitudes and change behaviour. We’re based in Old Street, in the heart of London’s tech and agency district.

 

This is a full-time role, and given its nature, is fully office-based Monday to Friday.

 

The Front of House and Office Administrator is a hybrid role with several responsibilities. You’ll join our administration team that includes our HR, recruitment and financial specialists, Office Manager and Executive Assistant. The admin team works with everyone in the agency, in critical roles that help us function smoothly, every day.

 

Main responsibilities of this hybrid role include:

 

·       Front of House/Reception duties

·       Supporting the Office Manager with logistics/organisation

·       Supporting our People function (HR and Recruitment) with administrative duties

 

More detail is provided below.

 

Zeno London operates a hybrid working model and our employees are required to be in the office for a minimum of two days a week (or more). This means Tuesday to Thursday are generally our busiest days when Reception duties will be your first priority. You will the first point of contact to all employees and visitors to the office. A professional, sharp attitude is a must as you build a good rapport with clients and potential clients. You will soon become a well-known friendly face to visitors and a hub of information to your fellow colleagues as you oversee the comings and goings of working in a fast-paced environment.  

- Answering the main switchboard - transferring calls and taking accurate messages

·       Dealing with queries on the telephone, by email and in person

·       Responsibility for all meeting rooms ensuring that they are immaculate at all times.

·       Making sure that all meeting rooms requests are dealt with in a timely manner

·       Ensuring all meeting rooms are set up in time for meetings

·       Meeting and greeting all visitors to the office

·       Arranging external catering if required for meetings

·       Signing for deliveries

-       Maintaining a tidy reception desk at all times

- Maintaining accurate and up to date front desk materials and filing

- Responsible for updating the reception manual

 

During busy times our Office Manager will also assist with these tasks.

 

·       Ordering couriers and taxis for account teams, if required

·       Distributing incoming post

·       Checking stationery orders

·       Franking outgoing post ready for collection

·       Weekly shopping orders

·       Responding to ad hoc requests from the Leadership Team

 

Our HR/Recruitment team recruit and support every 3MZ employee. Their roles are highly administrative and this role will also include some basic support, particularly on Mondays and Fridays when the office is quieter. Duties could include:

 

·       Arranging interview times and co-ordinating diaries with candidates

·       Co-ordinating new staff inductions and basic HR paperwork

·       Inputting basic data to HR/Recruitment platforms (training will be given)

 

Please note you will be expected to maintain confidentiality and discretion in every aspect of HR/Recruitment support.

 

·       Excellent interpersonal and communication skills to build effective relationships

·       Confident and articulate, a natural ‘people-person’

·       Proactive self-starter, with ability to work under own initiative and as part of a team

·       Highly organised with the ability to prioritise and excellent attention to detail

·       Intermediate MS office skills (Excel, Word and Powerpoint)

·       Digital skills including use of Sharepoint and MS Teams, other digital tools

Zeno Group is an award-winning, global, integrated communications agency, born from PR. Our core areas of expertise span industries and marketing channels across consumer, healthcare, corporate and technology, with a digitally-led and data-driven approach to our work. We are proud to represent a diverse roster of clients that include some of the world’s leading companies and brands. Zeno Group is part of the Daniel J. Edelman family of companies. 

 

We pride ourselves on being the agency of choice for the boldest and brightest, and seek to inspire people to do highly creative and transformative work, delivering true business value for our clients. We’re fiercely committed to our culture and are proud to regularly be shortlisted for best place to work and for our environmental credentials.  

This is a high-energy, entrepreneurial environment, where being ‘mid-sized’ doesn’t limit what we can do; but frees us up to do so much more, and to evolve faster in a rapidly-changing market with a brand-centric approach. 

 

We are home to 1,000 people in the Americas, Europe and Asia Pacific, and celebrated our 25th anniversary in 2023.

About Zeno Group 

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.